信じられないほどの街の景色-複数のデッキ-専用駐車場-町への簡単なアクセス

Thank you for the wonderful review! We’re so glad you enjoyed the beautiful city views, the rooftop deck, and found the home very clean. We truly appreciate your kind words about our communication and would love to host you again!

Thank you, Matt! I'm thrilled to hear you enjoyed your stay and appreciated the great views and nearby amenities. Your feedback means a lot to us, and we can't wait to welcome you back for another wonderful experience!

Thank you for the great review! I appreciate your kind words about our communication. It was a pleasure hosting you. We'd love to host you again in the future!

Thank you, Nathan, for your feedback. We’re sorry to hear the home did not meet your expectations. When you reached out, we immediately offered to address any concerns you had, but we did not receive any further communication. We always encourage guests to give us the opportunity to resolve any issues during their stay so we can ensure the best possible experience and so we can address any problems with the cleaners or maintenance.

Thank you, Samer, for your wonderful feedback! We're thrilled to hear you enjoyed the spaciousness and convenient parking. We look forward to welcoming you back for another great stay soon!

Thank you, Brian, for sharing your feedback. I sincerely apologize for the issues you encountered during your stay. Your experience is important to us, and I appreciate your insights as they help us identify areas for improvement. We're committed to enhancing our property and ensuring a more enjoyable experience for our guests in the future.

Thank you, Tom, for sharing your feedback. I sincerely apologize for the issues you encountered during your stay. Your experience is important to us, and I appreciate your insights, which will help us make necessary improvements. We are committed to enhancing our property and ensuring a better experience for future guests.

Thank you, Michele! I'm thrilled to hear that you and your group enjoyed the incredible views and found everything you needed for a wonderful stay. We appreciate your kind words and look forward to welcoming you back for another memorable visit! Corey

Thank you, Kim! I’m thrilled to hear that you found our responsiveness helpful. Your feedback means a lot to us, and we can't wait to welcome you back for another great stay!

Thank you, Tal, for sharing your feedback. I sincerely apologize for the concerns you've raised regarding cleanliness and maintenance. Your experience is important to us, and we are committed to addressing these issues to enhance future stays. We're glad to hear you enjoyed the view of the Pittsburgh skyline! Your insights are invaluable as we strive for improvement.

Thank you, Zach, for your thoughtful feedback! We're glad you enjoyed the location and views. We appreciate your notes on cleanliness and will work to enhance our guests' experience. We hope to welcome you back for another stay soon!

Sarah, Thank you so much for the wonderful review! We’re thrilled to hear that you and your group had such a great time in Pittsburgh, and that the house worked perfectly for your stay. The view really is something special, isn’t it? We’re glad you enjoyed the local spots and the ease of getting around with Uber. We’d love to host you again next time you’re in Pittsburgh! Corey

I’m very sorry to hear that your experience didn’t meet expectations. We take all guest feedback seriously, and I regret that you encountered these issues during your stay. The condition of the outdoor space and the cleanliness you described are certainly not the standard we aim to provide. Since your visit, we’ve addressed maintenance concerns including the deck steps and railing, and we’ve scheduled more frequent landscaping to ensure the yard remains well-kept. We’ve also reinforced cleaning procedures with our team to prevent the kinds of issues you mentioned inside the home. I truly regret that this affected your family’s getaway, as we want every guest to feel comfortable and enjoy their time at the property. Your comments will help us continue making improvements, and I appreciate you sharing them. Corey

Thank you for your feedback. We're so glad you enjoyed the fantastic view from the deck and had a great time with your friends! We also appreciate your honesty regarding the condition of the house. We're aware of the areas that need attention, and we're already planning updates, including addressing the carpet, outlets, and furniture issues. We're grateful for your understanding of the property's age and its unique features, like the attic bedroom. It’s great to hear that the property manager was responsive to your concerns. We hope to welcome you back soon and provide an even better experience! Corey

Thank you, Julia, for sharing your experience. I sincerely apologize for the issues you encountered during your stay. Your feedback is invaluable, and I assure you that we are committed to improving our property for future guests. We appreciate your understanding and hope to provide a better experience next time. Corey

I feel that this review is inaccurate and Rob did not give us any opportunity to correct the issues raised during his stay (which he states). This property is highly rated both on VRBO and on other short-term rental sites (63 reviews with 4.78 stars). We strive on providing a good experience for our guests and do our best to meet any of their needs, concerns - we have over 700 reviews on various platforms with a 4.8 average, and this is our first 1 star review With that being said occasional things do get missed, which we would have happily came by to take care of had Robert let us know there were issues, IE the bathroom or the carpets (we do have the carpets deep cleaned seasonally), or I could have offered a refund for his cleaning fee if he didn't want disturbed. His check in date was after another stay during 4th of July weekend, so there may have been an accumulation of trash prior to our local garbage pick up, I could have had someone stop by to clean up the mess left by the critters and haul away the excess had he let me know. Unfortunately, our long time landscaper had a stroke and was incapacitated leaving us behind the 8-ball on landscaping, we have since gotten caught up on our backlog. The decks are not caked in bird poop and mildew, however they are outside and exposed to the elements, there may be the occasional bird droppings and could easily be wiped down by a member of my team had Robert let me know it was an issue. I inspected the unit after Rob's stay and found out that in the attic they left the in wall electric heater on as well as the window AC unit so that is likely the culprit for the AC not cooling off. The two systems were working against each other, again an issue that could have been resolved with simply sending me a message. As he mentioned, he did not raise any concerns during the stay so without communication I cannot work to resolve issues. I hope that this review is taken with a grain of salt and as an outlier versus the norm for this property. We feel we offer great value to our guests and strive to ensure their experience is great. This guest did not communicate their issues, and I was unable to find solutions due to the lack of communication. Thank you for considering my response and I hope to host you in the future!