This was our first opportunity to be snowbirds. We booked this unit in February for our stay in January. We were immediately told that our parking fee would be more than what we were told. After arguing with the parking lot guard and ultimately the property manager, Vacasa contacted us and told us to pay the extra fee, and they did compensate for the extra amount. It seemed like a line had been drawn without any consideration for us, even though we continually showed them what we were told we would be charged. Upon entering the unit, we found damaged walls, a broken door to the dryer, stained and broken furniture, and poorly apportioned kitchen ware. After purchasing a few items to clean the unit, and some towels for both the bathrooms and kitchen, we were ready to settle in for our stay. Within hours, we were overran by a variety of roaches of all sizes. We were to the point of being afraid to enter the kitchen. Our Vacasa representatives were very polite and helpful. They arranged for pest control to spray our unit, but we had to change our plans to accommodate that process. They also discovered a crack in the wall where roaches were getting in, so they arranged for someone to come seal that. Again we changed plans to accommodate. Overall, the unit is outdated, and did not meet our expectations, considering what we paid, and the number of other units we could have chosen. The location was nice, but we would not rent this unit again.