ポンパノビーチから1ブロック-共有温水プールとサンデッキ付きのコンドミニアム！

Hello Ron. Thank you for sharing your feedback and bringing some items to our attention that may need some TLC. We have forwarded your feedback to the local staff so they can work to improve the house for future guests. Please know that our guest services team is available 24 hours a day to assist should any concerns arise during your visit. We hope you choose to stay with us again!

Hello Raymond and Kathryn, thank you for taking the time to share your experience. We are glad you enjoyed the location. We apologize for the house not being cleaned as thoroughly as is our standard. Please know that local staff is available to assist with any cleanliness issues you encounter while in the home. We hope to get the chance to host you again! Thank you.

Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered with your room upon arrival, particularly with the air conditioner. We understand how frustrating it can be to deal with such inconveniences, especially when it affects your stay. We appreciate your patience and understanding in finding alternative accommodations for the first night. It’s great to hear that our customer service team was able to communicate effectively with you, although we regret that the local team did not meet your expectations during this time. We’re glad that you enjoyed the location and found the room suitable for your needs. Your feedback is invaluable, and we will work on improving communication between our teams to ensure a smoother experience for future guests. Thank you for your understanding and for giving us a 4-star rating despite the challenges. We would love the opportunity to welcome you back for a more seamless stay in the future.

Fernanda, we're glad you thought the property was nice and you enjoyed the pool. That said, we are disheartened to read that you experienced issues that kept you from fully enjoying your stay. We're sorry that the furniture was not to your liking and for the areas you found needing some TLC. Please know you could have reported the issue with the bed during your visit and our local team would have been happy to address it. We take guest feedback very seriously and our local manager assured us they suggested renovations to the homeowner and are awaiting a quote. We hope you will give us another opportunity to provide you with a much-improved experience in the future.

Thank you for your review. We sincerely apologize for the disappointment. We would have been happy to assist with any questions or concerns if we had been notified during your time with us. Our local team strives to provide every one of our guests with the best vacation possible. We are so sorry if our standards were not met during your time with us!

Thank you, Karen, for your feedback. We sincerely apologize for the issues you have encountered during your stay and we appreciate you bringing this to our attention. Our local team strives to provide every one of our guests with the best vacation possible. We are so sorry if our standards were not met during your time with us. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.