家具付きのデッキと芝生の庭を備えた2つの居心地の良いキャビン-ハイキングコースの近く

Thank you so much for taking the time to share your feedback with us, John. We’re delighted to hear that you found the rental comfortable and enjoyed the great location between Redwood National Park and the nearby towns. It’s wonderful to know that the WiFi and internet met your needs and that you appreciated the cleanliness and thoughtful extra amenities like the spices, cooking oil, and quality knives. We always aim to provide those little touches that make a stay feel more like home. At the same time, we’re truly sorry for the inconvenience caused by the refrigerator issue during your stay. We understand how important a fully functioning kitchen is, and we sincerely apologize that this problem impacted your experience. Please rest assured that we have forwarded your concern to our local team for prompt attention so that future guests won’t encounter the same issue. We hope you’ll consider staying with us again. We would love the opportunity to provide you with an even better experience next time.

Hello Steve, we want to express our sincere gratitude for sharing your valuable insights during your stay. We are truly sorry for any inconvenience you may have experienced, and we understand the importance of your feedback regarding the road. Please know that guests satisfaction is of utmost importance to us. We appreciate your stay with us, and we genuinely hope for the opportunity to welcome you back.

Thank you for your feedback and for choosing to stay with us, Tracy. We sincerely apologize for the issues you encountered during your stay, including the lack of working water, the broken toaster, and the absence of a microwave. We understand how these problems, along with the difficulty in coordinating help due to poor cell service, significantly impacted your stay. We are also concerned about your mention of potential mold in the bathroom. Your comments have been shared with our local team to address these concerns immediately. We will ensure that the water issue is resolved, the toaster is replaced, and the bathroom is inspected and treated for mold if necessary. Additionally, we will review our communication protocols to provide timely and effective assistance to our guests, even in areas with limited cell service. We apologize for the inconvenience and discomfort you experienced and for the insufficient quality compared to other Vacasa homes you have stayed in. Thank you for bringing these matters to our attention. We hope to have the opportunity to host you again in the future and provide a much-improved experience.

Thank you for taking the time to share your feedback with us, Terry. We’re sorry to hear your experience was less than 5-stars, and we appreciate you allowing us to refund you for the inconvenience. We are happy to report that deep cleaning has been completed, and repairs have been made to the deck furniture, bed, and toilet seat. We hope you'll give us a second chance to deliver an exceptional stay!

Thanks for sharing feedback about your stay, Allen! We're disappointed to learn that you had a negative experience with a member of our team. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We hope you'll give us a second chance to better serve you!

Sara, thank you for taking the time to leave a review. We are so happy to hear you enjoyed the great location of the home. We are sorry for any of the issues you encountered during your stay. Providing our guests with the very best vacation experiences is our top priority, and we regret to hear if a personal touch was lacking. We have passed your comments along to our local manager to review and we appreciate our guest’s feedback as a means to continually improve. We hope we have the chance to impress you in the future.

We are pleased to hear you enjoyed your visit, Lysa! Thank you so much for taking the time to share your valuable feedback with us. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!