Jungle Juice, 3BR/2BA, 6 people
We had the Jungle Juice location on May 16 to May 21. We were to be met by Gregory (property manager?) upon arrival, but he was not there and said he had tried to contact us via phone (we also tried to contact him), BUT, there had been an accident on the road so we were late. Some kind neighbors were actually bringing out chairs for us to rest on while we waited for Gregory. He was not welcoming at all - instead he told us how busy he was and he was in a hurry.
The VRBO ad showed air conditioning as an amenity only to be told there was none....as he pointed to the windows. (I see that the A/C amenity has now been removed!) In addition, we had told they had fans available (BEFORE we arrived) and finally got them to use for two nights before we left. The bathroom to be used by two of the bedrooms was at the far end of the hall and ever so tiny.
Gregory said he would meet us on Saturday morning at 9 a.m. before we left. We left at 9:30 and he never showed. The apartment, though nicely decorated, would not be one we would recommend. Other than the lack of a/c noted in the ad and the tiny, far-removed bathroom, the apartment was okay. It was the owner & project manager we had fault with. Vincent was hard to reach and slow to respond! Our deposit made on time, they say never went through at their end. We requested to pre-pay the final amount due before we left for Europe and were not able to do that (???) When we had to then make the final (WHOLE) payment via phone while sitting at the apartment - with no paperwork at our end to verify amount. Found out now that he overcharged us! Then it took 3 charge cards by various people in our party to get the security deposit to go through. Those same credit cards which had been denied were used hours later for dinner!
NOTHING was provided and after renting a place in Florence for 9 days, we were surprised! Other places we have rented offered a few minor things ( s/p, paper towels, soap, etc). We feel this place was misrepresented in the description (no a/c), had no fans for duration as promised. Gregory (property manager?) was anything but welcoming and though Guillante was notified of many issues, our complaints were not acknowledged. We would recommend finding someplace else where you actually feel welcomed!
Reviewer location - Charlotte, NC
Date of arrival - May 16, 2022
Reservation ID #13803052