From the initial booking until the day we left the property, the owner and property manager took great care of our group of 14. Our group flew in from 5 different US states. The property manager, Cora, took care of the small plane ride reservations from BEZ to San Pedro and back to BEZ. With Tropic Air. Travel on San Pedro is interesting, no cars on island, only golf carts which Cora took care of our reservations. They met us at the airport and made sure we got to the property. Its only 4.5 miles but its through town and over about 20 speed bumps. We arrived in 4 separate groups due to flights and were greeted by the property manager. It was seamless and very well-planned by Cora. The villa was actually much better than the online pictures. It was clean and spacious as our group was never cramped for space. We rented the main house and the Hollow Tree Casita on property. We arrived late on Saturday and opted to have Cora arrange for some groceries and beer to be at the property when we arrived. As for the property we did not have any problems during our week long stay. The grounds keeper kept the beach clean and the trash removed daily.
Our main activity was diving and lots of it. The property has its own dive instructor-tour operator, Johnny. He took care of equipment rentals, nitrox, and dive sites we wanted to visit. Best part is you have your own dive boat!!!!! Dives were great and we saw an abundant of sea life (sharks, turtles and dolphins). Johnny also arranged deep sea fishing, cave tubing, Mayan Temple tours and zip-lining on the main island.
The property manager and owner did an awesome job with all the new COVID-19 regulations which seem to change daily. The property was sanitized and all staff wore masks. We felt completely safe while on property. Since the US decided to require mandatory COVID-19 test to re-enter the US, and Hawaii’s ridiculous policy, Cora arranged for COVID tests to be done on property. This saved a huge amount of time and aggravation trying to navigate an unknown health system. It also did not take away from vacation time.
Overall, the group had a great time and truly appreciated the hard work of Cora, Johnny (and Alex), and the staff in making it a great vacation. The property owner stayed in contact during the booking period and when we were on property to make sure everyone was taken care of and had a great time. I have never had a property owner care about his guests as much as he did.