We give 5 stars to the on-site manager, Bryan. He was great in every way. We also liked the outside area, the pool was very, very nice, 5 stars there as well. We used golf carts so the Location was not great if you wanted to go to the Truck Stop, or anything north of the bridge. We are pretty easy going people, not demanding in any way so it feels a bit petty to say, but you really need to upgrade your skillets. There were several there, but only one that actually cooked anything and it was small. Making french toast for 14 people was quite a process. I have a gas stove and have never experienced anything like trying cook on the stove there, even getting water to boil was impossible. Gas quality is outside your control, but you can provide better cooking utensils to alleviate that.The amenities list shows washer and dryer, you had to read the fine print to find out they weren't available for us to use. A more honest way would be to state that laundry service is available.Basic maintenance is lacking throughout the house itself, that is an owner issue. The insulation/sound proofing between the two bedrooms that have a Jack and Jill bathroom is very poor. Even with both doors closed you could hear people talking, etc. Privacy was basically non-existent. We did very much appreciate how quickly Malcolm responded to questions, pre-booking and over the last few months as well as arranging taxis for us. We made Casa Redonda work but would not book it again.