プライベートウォーターフロントプールヴィラ：ケーシーキー、ビーチ、ショップ、飲食店の近く

Thanks so much, wish you didn't have to experience hurricane weather during your stay...you are welcome back anytime!

I am not at all sure how the photos didn't match your expectations because it is the same house indeed, Florida has high growth of vegetation but the yard is serviced twice a month. I am not sure why you wouldnt contact me about wireless, it's always worked fine and we surely would have fixed any issue for you had you contacted us but didn't hear anything about these issues until this review.

Thanks for the stay but as I told you at first text the filter likely had to be changed and your brother w you, who you said maintained a pool at home refused to change with one avail in garage. You had to wait a couple days for pool co to put you on schedule which cost me an extra $250 to my monthly cleaning bill. My last text to you was to acknowledge that the issue was out my hands and to stop sending 6-10 texts a day ( all of which I responded to agreeably) about a pool heater in 85 degree weather. After 3 days it was getting to the level of harassment. You clearly don’t know how to enjoy yourself even on vacation which is just a shame! I wish life was perfect but it’s not and sometimes my dear you just have to roll with the tide and enjoy this one precious life you have! I am not sorry at all that you won’t be returning, not in the least.

Thanks James, as you know you reserved the home the day prior to arrival on extremely short notice and the home had not been occupied in a bit. Additionally as mentioned we gave up the house for our own visit that weekend to you, we had planned to do a deep cleaning and yard maintenance. The shrubs can quickly get overgrown as is the case with any property in S Florida and we try our best to keep it under control but the yard staff didn't notify me and you were also notified prior to arrival that we had planned maintenance scheduled. I was never informed of an issue with the shower which would have been repaired/addressed right away if mentioned. The water in water heater can develop an odor if it sits, again this is typical of S Florida with high levels of sulfur. Thanks for your visit!

You sound like a lovely human Don, I hope you find your perfect place somewhere. In the meantime perhaps give people and life a bit more grace. None of these concerns were ever mentioned to me directly and your necessity to leave a negative public review with no direct communication is a demonstration of your character in my opinion. I was just at the property for the first time in 6mo due to bookings and while I did some yard maintenance mostly, I disagree with your review of the condition; guests are supposed to take care of the grill and keeping things orderly during their stay as the cleaners do not handle this. All mattresses have covers and I did not see any stains when inspecting them myself. The house rules are listed in the house book. The home is furnished exactly as pictured, I’m sorry you chose the wrong property for your vacation.

Wow Robert you really can't find anything nice to say. There is a net for the pool inside the garage. I certainly don't replace furniture for every guest nor is it advertised as being new. It was cleaned a week prior to your arrival and I was there 3 week prior and had a lovely time. Why would a dishwaher make noise unless you had it turned on.... I never got any messages, texts or calls from your number. None. Next time you require and expect new/updated, please spend the extra money for a property that meets your needs. This property is less than all surrounding one bedroom hotel rooms so your perspective is extremely ignorant. I can't control aspiders from entering the pool area and not one human being has had any issue with rugs or furniture.

Apologies that your high expectations were not met but I am here now and thoroughly enjoying myself despite your negative review. There was no mold inside the dishwasher when I arrived other than minor discoloration and it works fine…just doesn’t heat dry. I removed the air fresheners that I assume you placed because in my opinion they smell terribly fake to me. This property was built in the 80s and is used and enjoyed by many different people throughout the year, some are better stewards than others. The garbage disposal merely needed a turn with the Allen wrench in the drawer as it gets stuck when people don’t use it for a while. There was a smell in the garage from trash left behind that I noticed and I have bleached the cans. I will not be providing new appliances every time a guest breaks something unless it is necessary for its function and I do not advertise the property as updated. With all due respect you likely should have paid more and stayed at a smaller property advertised as updated and not “relaxed”. This property one is clearly and accurately advertised. I also did not see any frayed linens upon arrival, there was one tear in the back room bed dust ruffle which I will replace. You never once requested any repairs during your short stay and your review is simply not accurate nor truthful.

Hi Linda, the house was built in the 80's, it's exactly as pictured and yes the ferns grow rapidly around the pool but provide great privacy and a 3 star review for them pressing against a screen and not impeding you at all is not really fair. I am not aware of any hot water issues, the only note and tip regarding water for the home issued upon arrival is that it takes a bit for water to reach the farthest shower and the hot/cold water fixtures are switched in second bath shower...never been an issue for anyone else. The reality is that water takes time to travel from the water heater to the fixtures and taking multiple showers at same time may impede on amount of hot water if you take long showers.Thanks for staying and I'm glad it was comfortable and affordable for your larger party, much better than multiple hotel rooms with no privacy :)