ココモス-楽園のスライスは海から（および沿岸内）

Thank you so much for the review. I was so honored to share my little beach bungalow with you and your group. In the future, it would be helpful if you would allow me to be able to know about any maintenance issues when they are discovered instead waiting until after the stay. It is my goal to make sure every guest has an amazing stay and absolutely enjoys their time in the home. I would have had someone there to take care of any issues immediately. It is very helpful to know about the issue with the toilet, but as you can understand, that is something I would only know if a guest tells me, as we do not sit down and lean back on every toilet between guests. I am thoroughly stumped by “This may also help remedy the CB issue we were made aware of when arriving” comment. I have gone back thru every message and I have no clue what this means and what you are suggesting I do. I will keep looking as I already have my maintenance person scheduled today for the other concerns you had as well as some more regular maintenance items. I surely miss the old days when people would just pick up the phone and have a real conversation with a small business owner about what needs to be fixed and give them a chance to make things right. I am sorry that it rained during most of your stays I am sure that put a damper on your trip. I did leave you a five star review as I did think you were a great guest. And I also left a positive note for future hosts.

Thank you so much for this kind review! I would love to host you & your wonderful family again :)

Thank you do much ! It was a pleasure hosting your group.

I knew you would fall in love with this little town! Still here two months later!! There is something therapeutic about this quaint small beach town. One month always flies by, but people leave so refreshed. Come back anytime !

I have to admit I was shocked by this review when I saw it. Everything seemed wonderful when you left and you even wrote me the nicest note. Its said “ Good morning! We have a family issue at home that needs immediate attention, so we are going to have to head home tomorrow. We have totally enjoyed our stay. You have been a wonderful host, and we are sorry to have to leave this beautiful place! Do you have departure instructions? “ Signed by both of you. I responded with “please don’t worry about anything and please tend to your family matter” All was well at that point. Two weeks later you then asked for a refund for the days you did not stay. I explained that you had negotiated an extremely low rate for a full month during which, the first two weeks are the busiest season in my town - Bike Weeks. The rate for those two weeks alone well exceeded the entire monthly rate you had negotiated. I explained that there was not a refund due - and in fact VRBO had made a major mistake because you apparently claimed you left because of COVID ( not the family issue you told me ) and they refunded all of the taxes to you that were due to the state. I am still working on trying to get that resolved. As far as the issues you state : 1- As soon as you notified me upon your arrival that there were old grounds in the coffee filter I ran out and purchase a brand new coffee maker for the home - I was mortified. Delivered within 2 hours and I profusely apologized. I let you know you were my first guest and I wanted to make sure your stay was perfect. 2- When you called me two days after checking in and told me you had to have full cable with all the channels you were used to, I called the local cable company and signed a contract with them so you could have a great experience during your stay. 3- When you sent me a picture of a bug by the back door I offered to come to the home and pick it up and spray - You said you only felt comfortable staying if I had my professional exterminator come right away. So I did. 4- I am baffled by your comment about the patio furniture. All furniture was just purchased in November of 19 and sits outside in the full sun. It does get damp in the early morning from the dew and maybe you thought that was mold? 5- I truly am not sure why you would have thought there was a dining room in the home. My family and I have always enjoyed our family meals out on the patio under the sunshade. As far as all the other “mold issues” I am baffled you never said anything to me and you only speak about them after not getting a refund from me. I truly wish you would have said something to me before throwing that flatware holder away, as my grandma had given me that. It now explains why the drawers were switched around in the kitchen as well. I will admit, I did learn an awful lot in sharing my home with others with you as my first guest. I will definitely try harder to set proper exceptions in the future. I love the home and realize it is not for everyone. It is very much a “get outside and do stuff” kind of place. It is not fancy nor big, but I think its an amazing place to disconnect from all of your worries whether by your self of with a large group. I do wish you the best in your future travels. Phyllis