ローカントリーヴィラ-すばらしいウォータービュー-15分パリス島

Thank you so much! Y’all were great guests, and the welcome mat will always be out!

I’m glad you enjoyed your stay in my villa on Dataw Island!

I appreciate your excellent review of the property, Cherie...I am so glad that the villa fulfilled your expectations, and you are very welcome to visit in the future!

Thank you once again for being excellent guests! I look forward to having you visit again. The welcome mat is always out for y’all!

This was a totally legitimate charge. The drain was totally clogged with food to the point that the dishwasher was inoperable. The charge was very reasonable considering the time required to unclog the drain.

It is very important to understand that Alicia, by her own admission in messaging, DID NOT read the listing. She asked no questions prior to booking, with the exception of pool usage...and stated to me that she 'only looked at search results, not the specifics of the listing! My listing very clearly states TWO bedrooms, and no pullout sofa, which she told me there was! search results state TWO bedrooms! The guest was given incorrect information from an employee of the fitness center. My member ID# is not required to use the fitness center OR any other amenities. All that is required is the villa number. The pool which she mentioned was not the community pool, which requires no code for usage by guests. Once again, she asked NO questions prior to booking! We were aware of the shower head, and it has been replaced with a hand held shower unit.

When the guest contacted me only ONE day prior to her arrival, I complied with her request immediately to reschedule her visit. I gave her the current COVID policy information that was given to me directly from the general manager for Dataw Island. Dataw Island is a private, gated island that has an entrance policy that it may determine itself. It is a fluid policy that cannot be stated on a listing. Fluid meaning it is subject to change. The current policy of the island is proof of vaccination OR a rapid test within 24 hours. The guest was NOT restricted on any amenities, and was advised of this fact. This guest NEVER cancelled her reservation!! Therefore, it remained open on my VRBO calendar. And therefore I was unable to book another party while having inquires for that time period. Her chargeback was completely fraudulent, and of course was denied by her credit card company. There was no question she owed the payment for a reservation that she NEVER cancelled. My cancellation policy was clearly stated in the listing. Her statement that I was asked to offer a discount or free stay by VRBO, is a complete falsehood, as is her entire review.

Trip insurance is always recommended to avoid the loss of vacation rental costs. It is not our responsibility if a guest arrives late or leaves early. The TV channel lineup that is provided in the villa contributes to lower rent for our guests. There are approximately 20 channels that are offered. If that is a major concern, this should be addressed before booking.

The villa was THOROUGHLY cleaned prior to the guest’s arrival. There have been ABSOLUTELY NO complaints in relation to air quality in the villa! I had communicated to the guest more than once to not hesitate to contact me in regard to any questions/concerns. I make every effort to provide all guests with an excellent experience. I received no communication from the guest that there were any problems.

I explained that the listing had been edited to the correct number of bedrooms, as an incorrect number was stated by VRBO. The owner of the villa does NOT provide a golf cart with the rental...this must be arranged, as I had told her, prior to her arrival, with the Pro Shop. Use of the pool has absolutely NOTHING to do with the owner of the villa, and is TOTALLY the responsibility of Dataw Island. This person brought a dog into my villa WITHOUT informing me, to avoid the pet fee that was CLEARLY stated in the listing agreement. My cleaning people found dog hair and dirt throughout the villa...on all furniture and floors...and communicated this to me, as I would never have been aware that this deceptive and underhanded activity occurred.