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Thank you for your review. There is something special about hearing the waves breaking on the foreshore. I'm glad you all enjoy your stay, and look forward to seeing you again next year.

We are so pleased to hear you enjoyed the benefits of being both on the beach front and having a good variety of shops within easy walking distance. Look forward to seeing you back with us soon.

Thank you for your review, it has been great having you both stay with On The Beach again. We look forward to your next visit.

Thank you for your review, yes the weather was absolutely awful, and wish this was something we could control, certainly not what any of us expected.

Thank you both for your review and always great to have you both stay. It is a magical spot being able to watch the waves break on the shoreline makes a perfect start to any day, whatever the weather.

Thank you, look forward to seeing you both again soon.

Thank you so much for your kind words! We’re thrilled to hear you all enjoyed your stay. The feedback is truly appreciated, and I look forward to welcoming you back soon

Thank you for your feedback, we will investigate this immediately. We have not had any record of such an event for years, but It has been a particularly bad year for ants in the Auckland area, and as always we can never be too careful. I do appreciate that we cannot get it right all the time but would hope that when we make a mistake, we really try to rectify it during the guest's stay.to ensure they leave us feeling happy and relaxed. Please let us know immediately if you see an ant in the kitchen again and accept our sincere apologies.

Thank you it was our pleasure, please come again soon.

Thank you Mark, glad you enjoyed your stay. Look forward to having you stay with us again.

Glad you both enjoyed your stay so much and look forward to seeing you both again soon.

Thank you for staying with us again, and look forward to your next visit. An excellent guest, leaving the apartment spotless and tidy.

We are pleased you enjoyed your stay. Once a year prior to Christmas my neighbour invites a couple of friends in for a drink. Our apologies for the sound of footsteps on the stairs, but we all have to give a little at christmas.

Thank you, look forward to seeing you again soon. Merry Christmas to your both.🎅

Thank you for staying with us at On the Beach. We are glad you enjoyed your stay and we look forward to your next stay with us. You are right there is plenty of safe parking on the street. The parking really depends on what you are most confortable with.

Thank you for the time taken in writing this review, you have our sincere apologies for not finding the kitchen adequate to meet your needs. The kitchen has all the basic essentials required to produce a meal and is both modern clean and spacious We do sympathize with anyone that has an Ant Phobia and understand your frustration at finding 4 ants in the apartment over your stay. We did offer to get in the exterminator, but it did prove difficult in tracking down those 4 ants as you were not sure where you had seen them. Housekeeping has not found any ants. If we ever had an ant problem we would eradicate them right away. We are On The Beach this means there are fifteen steps over the lawn before your toes hit the sand. Milford Beach has been voted the best beach on the North Shore. Merry Christmas

We appreciate your valuable feedback as It helps identify the areas we can improve guest experiences. However, in this instance where a guest booked for one person and becomes annoyed when asked to pay for the additional people, she has brought along, and intending to stay is not something we are often faced with. We apologize for upsetting you but our policy is if you book for one person we expect one person to turn up and not your entire family. Our housekeeping team does an amazing job at keeping the apartment sparkling clean and any complaints are taken seriously. Housekeeping has not been able to find any ants, not one. Milford Beach has been voted the most popular beach on Auckland's North Shore and caters to everyone, with safe swimming/kayaking and windsurfing/ We supply FREE for our guests with a 2 seater Canoe to use during their stay. At the far end of the beach is a park that is great for family picnics and a safe friendly children's play area. Our great reviews speak for themselves.

Thank you, for taking the time to write your review. This means a lot to us and helpful to other visitors looking to stay. I am pleased to hear you found the apartment spacious and convenient to the local village shopping centre an easy walk away. We all do everything we can to ensure each and every stay is a memorable one. We look forward to your next stay with us.

We’re sorry to hear you didn’t have a good experience. The cyclone was a challenging time for all New Zealanders. But in saying that, neither your safety nor at any time, were put under any pressure to leave your accommodation certainly not by your host “On The Beach” or the NZ Government. We all work really hard as a team to make sure our visitors enjoy their stay, by providing Excellent quality accommodation, for what is essentially a self-catering holiday on the beach. If a visitor has a genuine complaint, this will be rectified immediately. But we do have to be able to see what they are complaining about. In this instance, the visitor couldn’t show us one ANT and we haven’t been able to find any. Unfortunately, the visitor's expectations of a full refund cannot be seen as valid.