My family and I had a disappointing experience with Cozy Suites in downtown Indianapolis in May 2026. I was traveling with my husband, oldest daughter, her husband and their 9 month old baby. The unit we were assigned did not match the pictures of the unit I booked online. The one I booked was a townhouse with an upstairs bedroom and a loft. The room we were assigned was a flat apartment. Both units had 2 bedrooms and 2 bathrooms, but the living area in the room assigned was much smaller than the unit we received. We specifically wanted a space with extra room for the baby, and the loft bedroom also offered privacy for the young family. We were cramped the whole weekend. The unit was also dirty when we arrived: a dirty washcloth with makeup on it folded on top of clean towels, dust you could write in, and the front of the refrigerator had drip stains that have probably never been cleaned. I've used VRBO for years and have never had an experience where the unit was dramatically different from the pictures online. It felt like bait and switch.