2/10 (非常に不満)
Cliff R.
2024 年 8 月 1 日
良かった点 : チェックイン、ロケーション
気になった点 : 清潔度、掲載情報の正確さ
Charmante Maison Review July 2024
I will explain the ratings above.
Helene was helpful but the property was inaccurately described.
The key failure was not to mention that that we had to share the house with 2 cats. After the confirmation booking we were informed that we would have to feed them. In the advert it states no pets.
We accepted this as property availability during the Olympics was in high demand and extremely expensive.
On arrival we had a number of additional tasks, including ensuring the cats were locked inside the house. This turned out to be a nightmare. It took us 2 hours only to find they escaped via a broken cat flap. I was told to block the exit but despite our best efforts they initially got very stressed, and escaped. During their confinement they made a significant mess in the garage area and in the house.The property was advertised as 2 bathrooms, the 2nd bathroom consisted of 2 areas. A downstairs shower room, the 2nd toilet was located in the garage and shared with the cats. It was frankly unusable. ( Even the host didn’t use that toilet)
The home had a security system which we followed her instructions, only to find that without notice the owner made several unauthorised returned visits in violation of Vrbo terms and conditions.
The 2nd bedroom - bed had a metal bin holding up one side of the bed.
On our last night the broken gate was fixed and as we had no keys were forced to jump over a 4 ft wall and drag a suitcase over the next day.Also we were requested to fullyclean the home.
Cliff R.
2024 年 7 月に 7 泊滞在
