2/10 (非常に不満)
Coby J.
2025 年 6 月 1 日
良かった点 : 清潔度、チェックイン、ロケーション
気になった点 : 掲載情報の正確さ
Unimpressed Disappointed Regretful - Water is not included in your price!!
Let’s start with the positives- cute little place; clean with comfy beds.. easy check in & out.That’s it- then screamingly down hill.Sadly after booking for one night only we quickly discovered there was no water - ok a very very tiny trickle of cold only.Contacted the host who sent someone out to confirm; then host was responsive in arranging a plumber within about an hour..Then Water off completely whilst trying to fix -11pm.. We couldn’t cook the food for dinner we had brought along; No toilet flush; no hands washed; no showers could be had after travelling & needing to be clean & fresh & up very early 3 am start for important commitments. THE ENTIRE BOOKED PAID TIME Stayz themselves have been not helpful with trying to secure a refund.And the host …firstly the excuse it was due to ‘natural disaster’ despite the plumber telling me staff had noted the water the day prior.. no money backThen the host offered me 100 off next time I come back- which I absolutely won’t be.Now I will give credit - the host DID stay in contact & did get a plumber out- but I said numerous time we needed to be able to shower & get to sleep early or we would need to go.He assured me it would be fixed.We stayed.It wasn’t fixed..We paid for a property we could shower at; cook at; wash our hands at..with hot running water.Apparently I’m not entitled to be refunded in full.Where can a sold product be faulty/not as described & the customer just have to wear the cost?!?Insane.Avoid!!
Coby J.
2025 年 5 月に 1 泊滞在
