6/10 (普通)
Darrell T. B.
2024年4月6日
良かった点 : チェックイン、ロケーション
気になった点 : 清潔度、コミュニケーション
Christmas present to 4 adult children & families
The house itself was perfect for our big family. The process of preparing for the vacation was a nightmare because of no communication from the owner. When I finally settled on going to Ocean Lakes (I looked all over the USA) I had 2 houses picked out. I settled on this one because it had 2 golf carts & I knew toting the babies & their things around would be a nightmare without 1. I booked on Aug. 27th. On Sept.6th the owner emailed informing they could no longer offer the golf carts. I responded the same day requesting some type discount or something to make up for not having them. I made a 2nd payment on Dec. 26th w/another email. No response. 3rd payment on Jan. 25th w/another email. No response. Our trip was planned for April1st,2024. On March 4th she responds needing our address for parking passes. Says there is nothing they can do about the golf carts or a discount because they was "complimentary". Also asks if we are still planning on staying?! Since its 3 weeks away & paid in full I don't think we have much choice at this point! I emailed again on March 18th, 20th, & 28th trying to figure out what was in the house already & what we needed to pack. No response. We arrive on April 1st, door not locked, floors & beds covered in sand. Beds not made (which might be normal) & the door to 1 balcony wide open. We called owner, no answer. We went about our week & had an amazing time at Ocean Lakes! We rented our own golf cart ($175 for 3 days!). OL was perfect & we will return
Darrell T. B.
2024 年 4 月に 4 泊滞在
