We thoroughly enjoyed the relaxation this vacation provided. The condo owner was delightful to work with throughout the rental process & her unit was decorated tastefully and well-appointed The lobby of this building is bright, decorated in a current style, but missing anyone serving in a Receptionist or Guest Services capacity. Hallways on each floor of this building are dark, dated and do not give a good impression. Other than Grounds Maintenance (who did an impeccable job), the presence of any on-site staff was minimal, including the Property Mgr, who was unreachable since none of the facility's literature or website indicated how to contact anyone except for the Sales Dept. The website mentions Spa services, which we would have been interested in enjoying, but we were unable to find a spa anywhere on the property or anyone to inquire about these services. The Pinnacle pool area offered Lifeguards and Pool Monitors on a part-time basis only. Only Bob, Pool Monitor at the Garden Building was present consistently and was the friendliest staff person we encountered the entire week. Actually, he was the ONLY staff member who even spoke to us or made any effort to welcome us or make us feel like our choosing Seapointe even mattered. He actually remembered our name from day to day as we checked into his well-managed pool area where we were able to enjoy a peaceful and refreshing time of relaxation. Unfortunately, we didn't discover Bob until the second half of our stay. In contrast, the pool area at the Pinnacle bldg. had no one to manage unruly guests who enjoyed shouting to each other and tossing a football across the entire pool, and loudly playing seemingly endless games of Marco Polo. At one point, their behavior had driven all other guests from the pool, yet no one representing Seapointe was available to enforce the posted rule "Enjoy your vacation while being respectful of others." Unable to contact anyone in mgmt. about this issue, I contacted the Sales group asking them to refer me to the correct individual. They must not have thought the matter was worthy of their attention since I received no response the entire week. That is unfortunate since the matter was important enough to me that I will be unlikely to rent there again, and I have already cautioned a family member with reservations later this year that they may want to re-think their stay.