instructions for WiFi were in French, host was contacted for them in English, response was that I received same info all guest received. I went out to street for help with no WiFi & phone no reception. Spent first day getting WiFi to work. stovetop didn’t work it was locked; tv didn’t work; shower was stuck (handle would NOT turn),it was scalding hot, I texted problem to host. She said it was child’s play to operate tv, water & stove & I knew how to do it. I text, Please help me. She responded, Good evening. I was dismissed. texted Vrbo for help. They contacted her & she she would be over 9:30 next day. So I was trapped 4 flights up, no stove, tv or shower, next morning she came by & told me to press device to open. It didn’t work. She said too late &be back later sometime today and left. No time given. Evening she said it would be the next day. I Begged her to come that night. She had difficulty w/each item. please explain how to do this b/c I’m pushing the buttons and apparently it’s not working. I chatted w/Vrbo. The escalated number couldn’t call me b/c my phone had no reception. I found Orange & paid $50 for a European sims card. Vrbo contacted her. Day 2: no shower, tv, stovetop, & begging her for help. I couldn’t go anywhere waiting for her as she left abruptly earlier. Day 3: electricity went out & hair dryer was broken. With Herculean strength shower knob was turned for use. My 3 day & I’d gone nowhere just begged for help. W/2 days left went to Renaissance hotel.