I arrived in Paris from Australia after having the payment taken out and 3 confirmation emails to message the host and he told me he had no booking I sent screenshots and he told me to cancel and get a refund this is all 3 hours before checking in and I was on my way to the property host did not care that I had no other place to stay as I had already paid and had all the confirmation emails including check in process. As it was 3 hours before check in I couldn’t even cancel and request refund so the host had to do it because of this the only accommodation I could find so last minute was 50 minutes away from Paris and costed me double won’t ever be using stayz again for the lack of communication and how non professional I would not recommend this website to anyone unless you want to be cancelled on when you get to your destination and be left stranded