Our stay in Puerto Vallarta was a letdown, though it was salvaged by the incredible staff. Eduardo, the house manager, Leo, the cook, and Isobel, the cleaner, were absolutely fantastic. Their professionalism and kindness made a difficult stay much more manageable, with Leo’s meals being some of the best we’ve ever had, even in challenging conditions.The property itself, however, was a disappointment. The open-air concept was pleasant during the day, but at night, the inability to keep wildlife and noise out was problematic—raccoons were frequent visitors, and many doors didn’t latch properly. The furnishings were outdated, and the property lacked basic comforts like air conditioning in the bedrooms, an iron, or a hairdryer. The beds were uncomfortably hard, and there wasn’t a good space to relax after a day in the sun.The pool was unheated and on the cooler side, and the furniture around it was rickety and broken. While the property is advertised as having five bedrooms, only three were functional; the other two were nearly unusable.Communication with Jerry, the owner, was adequate but uninspired. He didn’t seem particularly invested in the quality of the guest experience.While the staff was exceptional and truly saved the trip, I can’t recommend this property without significant updates. It has potential, but it falls far short of expectations in its current state.