Luxury condo one block from the lake and downtown!

Robert, We're sorry this property did not live up to your standards. I would like to take this time to address the "Bad" you mentioned in your review. -I personally conducted a trial with the thermostat and was able to maintain a comfortable temperature of 74 degrees downstairs with thermostat set at 76. This however changed when using the fireplace upstairs. Unfortunately, the heat produced by the fireplace affects the thermostat and overall performance of the HVAC system. I did respond to your one message regarding this but never heard anything further. I assumed the problem was resolved. -I located 3 extra blankets that didn't appear to be used. -The box spring in master is in working condition, not broken. Unfortunately not all beds are created equal and produce some noise. Some of the noise is coming from the bed frame. -We're confused on the review regarding "high cost". We feel our lodging fee is very competitive with the time of year/location/amenities and is transparent prior to booking. -We recently changed from apple tv to Amazon fire tv. We did this to streamline and make all tv's within the property the same. Was there a specific app you were interested in that's exclusive to Apple? This has been updated on the listing. -Age of the oven, we are unable to make it spotless due to the stains. -KIeenex? We contacted several vacation rental agencies to make sure we're not missing something in providing this. We learned this is not a common item offered in other rentals. -Each bathroom has a trash receptacle and is located next to each bedroom. We are not able to offer a partial refund per your request. We would've been happy to assist in resolving the heat issue if we were made aware it was still an issue. As stated above, we replied to your typed message and didn't hear anything further. Direct communication ie. phone calls generally work best to resolve matters. We strive for highly rated reviews and feel all of our previous guests expectations were met per their posted reviews. We also understand we host guests who have exclusive expectations that will never be met. We hope your future travels bring you more joy. Sincerely, Jeff