We drove 9 hours from Houston to Destin with our kids for a 4-night stay, but arrival was a nightmare. We arrived at 5:15 PM and were blocked at the gate because our names weren't in the system.From 5:20 PM until 7:00 PM, we were stranded. I called the host, Barbara, a million times on her cell and landline. It felt like she was avoiding me because it would ring and hang up. In total frustration, we tried calling from 5 different phone numbers. We honestly thought we had been scammed and were actively looking for another place to stay—we couldn't just drive 9 hours back with exhausted children.Finally, at 7:00 PM, she answered a call from my husband’s phone. Her explanation was that the property manager forgot to enter our info. Leaving paying guests stranded for nearly two hours after a long road trip is completely unacceptable.Once inside, the condo itself was very cozy, spacious, and had a beautiful view. However, the bed and sheets are way too old. The headboard is loose and makes a loud noise every single time you move.Other than the terrible check-in and the old bed, it turned out to be a good short vacation. If the host updates the bedding and fixes her communication, this would be a great rental. But due to the immense stress of being locked out, I can only give it 3 stars.