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2/10 (非常に不満)
Marlena & Spencer J.
2022 年 8 月 25 日
It could have been better....
We have been clients of Sentry for years at this point and always had a great experience until this year. This was the vacation of Murphy's Law. To start with the ice maker in our condo was not working. The staff at Sentry worked with us and got someone out there to fix it in the next couple days and then the water to the condo was turned off and the ice maker broke again. For the first two weeks there we did not have ice. The staff at Sentry offered to reimburse us for the cost of having to purchase ice but we did not take them up on the offer because we did not want to be an inconvenience. The construction that was going on when we were there left us without water and a few occasions. It also forced use to walk through the construction area to get to the beach or pool. This was a big inconvenience. My daughter actually tripped over the twine they were using to align the concrete forms and I cut my leg when I was directed to walk through the bushes in an attempt to get to the pool. It just seems like the project manager could have accommodated the guests by doing the construction on one side and then the other side to allow for an easy passage to the beach/pool. At the end of our second week the dishwasher broke. The staff at Sentry did send someone out to look at it and the motor was apparently bad and a new motor had to be ordered and it would be more than two weeks until it was fixed. Finally, on the day that we left the elevator was not working. I would like to reiterate that we have been clients of Sentry for years now and have NEVER had a bad experience but this was just the vacation of Murphy's law. We will continue to use Sentry because they did all they could to help us and I know that they are not responsible for the construction and other dilemmas we encountered.
