ビーチ、ショッピング、アトラクションに近いゲートコミュニティのプール付きの素敵なコンドミニアム

Thanks Neircha for your honest review. The problems you identified have been resolved (new toaster oven, repair/replace stackable washer and dryer), AC vent cleaned again. Please note: This is the tropics and dust accumulates very easily regardless of cleaning. Also, we kept the frayed towels in the storage section of the closet because we put out only the new towels for use by our guests. We understand that since the dryer was not working you were compelled to use all of the towels (including those not set out for use). We are glad that the condo and location met your needs and hope you will return. Thanks again and we hope to host you again.

Thank you so much Felicita for selecting our home away from home. You were a wonderful guest and we hope you will consider us in the future.

Hi Leslie, Thank you for the honest review. I did explain that our condo was a third-floor walkup with no elevator in our reply to your initial inquiry. As for the deep cleaning, we are normally rating very well on the cleanliness. I will be personally visiting the condo and making a few improvements. It will include painting and extensive cleaning. Time for new pictures showing our improvements. We value your feedback. It is greatly appreciated and will help ensure that our next customer is satisfied and we hope you will also return.

We greatly appreciate the wonderful feedback from our guests. WE have been so blessed because the folks who have been leasing our home away from home have been great guests. Our property manager, Rafael, works hard to ensure our home is clean and that guests get great amenities for a fair price. Thank you again and please come back for another visit. Evie, Felix, y Rafael

Ruth, I am happy that you enjoyed your stay. I am confused that you could not take a bath since there are two full bathrooms with bathtub shower combos. The hot water switch is in the hall utility closet if that is the reason. Also, our property manager is a phone call away and did not receive a call stating there was a problem. When the unit was turned back over to our manager, everything (including both sinks and tubs) was functioning properly. You left the condo in very good condition and are welcome to return in the future.

There is no better marketing than a testimonial from a satisfied customer, especially a "repeat" customer. We are so very pleased that you are still happy with your stay at our condo. Thank you so much for the kind words about Rafael, our property manager. He is the BEST!! You are wonderful guests and we welcome you back at any time.

We greatly appreciate the kind words from this guest. Our beautiful island has been damaged but the human spirit is undaunted. Our property manager, Rafael always gets great reviews for his friendly attitude and care for our guests. We also say Many Thanks to guest like this one. Because of you and other guests who are taking a chance on visiting our island, we are able to look toward a positive future. Mu chas Gracias

As owners, we have been lucky in the caliber of guests staying at our condo. During this guest's trip, there was a sewer problem in the area. Although our condo itself had no problems with water or sewage, it was not ideal. We appreciate that these guests were patient and understanding until the issue was resolved. We thank them for their kind words and confidence. We would love to have them as our guests in the future.

It is unusual for a guest to physically move a heavy piece of furniture to check “behind” it. They sent a picture and there was one piece of trash. They also informed the property manager that they found two bugs. She immediately went to the condo after getting a report from the guest. She thoroughly checked the bed but did not find any bugs though we did not question the guest’s finding since this is the tropics and there has been a lot of rain. The property manager removed the covers on the bed, sprayed and replaced the bedding. The guest was reimbursed for the covers she purchased for the other beds though the beds already had protective covers on them. It is her decision not to return but our other reviews are positive and we rarely have a guest complain about cleanliness of our condo in the eight years we have had this property as a short term rental. In fact, we are usually complimented. We regret the tenants decision but it’s their choice.

We are so grateful to each of our guests and especially those who take time out of their busy day to provide feedback on our property. We strive to please and would welcome this guest back at anytime.

We sincerely appreciate the very positive feedback about our property manager Rafael and a condo. We have had really wonderful guests which has made our job so much easier. Thanks to this traveller for the kind words and we hope that you will return to our home away from home in the future.

Our thanks to this wonderful tenant for the kind words about our Home away from home. We appreciate the feedback on recommending local authentic Puerto Rican restaurants. For rustic, there is Nguabo seaside village and Luquillo Beach kiosks. Other restaurants are in and around Fajardo. Will place new brochures in the condo. Thanks you again for the kind words and positive feedback.

Thank you for the review. We have called VRBO multiple times and asked them to correct the listing location. That is one of the reasons we refer to the Monte Sol Shopping plaza as you see the billboard for it in PR3. Please understand that recent storms storms and a hurricanes have a part in the condition of the pool. Repairs have been noted by the HOA! We asked guests to schedule for the pool for a reason. They can see it in advance. Hope that helps.