この美しいウォーターフロントホームの湖でリラックス！

Thanks so much! Glad you all enjoyed your stay!

That is amazing to hear! Thank you so much, please come back again!

Hi Laura, So glad you all enjoyed your stay! We apologize for the confusion about the towels, we just ask that you leave them in the wash machine before leaving to help the cleaners get in and out asap. Yes please come stay with us again, we'd love to have you. We will take care of the trash your next stay:)

Thank you all so much! We are happy that you enjoyed our home and we were grateful to host you! Please reach back out to us if you are ever thinking about coming back :)

Hi Jennifer, We are sorry to hear you didnt enjoy your stay with us and feel the house was not clean and that the info provided was misleading. We wish you would have reached out about this when you arrived so we could have sorted it out. We try to give our guest the best experience possible, so knowing the specifics of what was misleading/wrong with your stay and our home helps us do that. Thank you for your review

Hi Andrew, Thanks so much for the kind words. You all were a great group to host at our home. Than k you for treating the house with respect. You all are welcome back any time!

Hi Aaron, We are sorry to hear you didnt enjoy your time. It would be really helpful if you could say what was not listed correctly. We are surprised to see this review from you as we didn't hear from you at all during your stay. We are sorry if the house didn't meet your expectations, but not knowing what you are referring to leaves us a bit confused. As for the contract, we have been renting out houses through vrbo with our own contract for over 10 years now and we haven't had any issues doing so whatsoever. We have had a guest in the past cause quite a bit of damage to the property and VRBO didn't hold the guest accountable. So it was a lesson learned for us. We have the contract to protect ourselves, yes, but not to take advantage of our guest. Nor have we used it in such a manner nor would we ever. We appreciate every person who let's us host them in our homes and treat them as such.

First I have to say I am really sorry that the house did not live up to your expectations. In 12 years I have never had a negative complaint about the house. I am sorry the windows and screens were not cleaned, that was beyond my control. The windows and screens are cleaned each season before Memorial Day. Unfortunately, the company hired, the lead man had a stroke and was hospitalized suddenly, therefore backing up their schedule. I could not find anyone to come out and get this done last minute. The windows and screens were cleaned the Wednesday after Memorial Day. As far as the balcony and garage, they were cleaned the day before you came. We are living in the woods at this location, and you can clean the balcony and garage, and the next day the spiders and webs could be back, especially if no one is using the area. As far as the inside of the house, I am a stickler about spiders and spider webs and my cleaning person knows this. Most times, as I did the day you were coming, I will go in and inspect for spider webs and spiders, this is the biggest complaint in the Lake Anna area, especially in houses that are not used daily. I am sorry I did not find that spider. I do have the house next door; it is approximately 50 feet away. Each house has its own water front, however, we feel that our renters get more out of their visit, if they can use the whole area between the houses, and that is what they do. We have had some great football and soccer games in the yards. In fact most times they visit with us often at a bonfire, or swimming. Any renter should Google the rental house to see its location to the water and other houses. Again, I would like to apologize and I wish you and your family a great summer! Gordean

We are not always perfect by any means. Things happen as they do at all homes, but when they do, we do our best to rectify the situation in its entirety as soon as possible. We want to make sure that you are getting the experience that you paid for. Customer service is very important to us. We are in the business of providing a place for people to have a good time and make memories with all their friends and family in the comfort of our home while being able to enjoy being a bit out in nature. We want you all to enjoy your experience so much so that you want to come back. Which is generally the case. Although we don’t agree with everything being said in this review and acknowledge that some facts are being misrepresented, blown out of proportion, and the review being written in retaliation of us not agreeing to his attempt at extorting a 50% refund in order for him to keep quiet and “drop it”. Despite all that, we will always take our bad reviews into consideration and go over them hoping to get a better understanding of what people’s expectations are so we can provide better service to our customers. At the end of the day, no matter what the situation is, we feel terrible if a customer has an experience which falls short of their expectations with us. That is the last thing we want and for that we are honestly very sorry. With that being said, there is an appropriate way of going about communicating and having your needs met, which does not involve disrespect and personal attacks. Customer service is and always will be very important to us.