2/10 (非常に不満)
Gretchen A.
2023 年 1 月 20 日
良かった点 : 清潔度、チェックイン、ロケーション
HOT WATER DID NOT WORK OUR ENTIRE 3 NIGHT STAY!
At first glance the property is new and feels fresh and nice. There are a few minor things that need attention, and I was fine overlooking and not mentioning these, but we had a horrible experience with the hot water and attempting to have it fixed. The longest amount of time the hot water would work while taking a shower was 2 minutes, and after a couple 2 minute showers, it would quit working all together. We made sure to only use one shower at a time and not run the dishwasher or washing machine while attempting to shower. The instant hot water heater in the garage would beep and show an error. I messaged via the app, called their emergency line, and texted. Eventually someone responded and said they would have it fixed. The next day we were gone all day, but I was told someone came and it was now working. It was not working-it was exactly the same as the first day. I texted again, asking for it to be fixed. I sent pictures of the error code flashing in the garage and again was told someone would come to fix it. Again, we were gone all day, and I was told someone came again. The hot water was never fixed. I was told I would receive compensation for the problems. I asked about the compensation a couple weeks after our trip, and was told they'd look into it. Now, a week later, while typing this review, I just received a small amount of compensation. If I could go back in time, I would reach out to VRBO as soon as the hot water didn't work, and ask to be moved to a new home. The amount of compensation given was not worth the inconvenience of not having hot water and spending my time trying to track down someone to fix the issue. A previous review also mentions the hot water not working, but the management company failed to fixed the issue between their stay and ours. Do not stay here if you want hot water. Minor things: the information paper on the refrigerator with wifi and garage codes is inaccurate, the window in the master bedroom does not close all the way and you can hear the traffic all night long, the written description states the master bedroom has a king bed-it has a queen bed, we never did figure out what the garage code was and always had to use the front door, some of the windows were missing blinds and other blinds were inoperable.
Gretchen A.
2022 年 12 月に 3 泊滞在
