12月の特別料金/素晴らしいオーシャンビュー1ベッド/ 2バス

Thank you so much Michael!

I appreciate reviews who recognize the qualities of our unit and our efforts to make their stay pleasant. Some appreciate the low price is based on the condos modest but clean condition. Of course once we remodel the unit the price will go up to match newly remolded condos in the builting that are $295 to $435 per night.

It has been my pleasure to assist many nice folks in my 20 years here on Maui. However once in a while you meet people who either by their nature, medication or drink are aggressive , and hostile. This lady was both! Her complaint was basically that the condo was not premium/deluxe!!! I offered to move her to another unit that was super remodeled and exactly what she wanted but she did not like the price which was nearly $200 a day more than our condo. Even thought our unit is plainly advertised as "modest and priced appropriately". She had a problem with the concept that the "more deluxe the more the price."Great location, nice facilities, low price did not seem to matter.

I remember Mary as a pleasant lady but she never complained to me of the matters she spoke of or I would have moved her from our budget unit to a deluxe property??? We will check out her other complaints of course but the only one that was true was the duct tape on the newly installed air conditioner. The trim piece around the air con is on order. I rank Mary as one of the folks that want champagne on a beer budget.We all want that but reality just will not comply!

I never had the pleasure of talking to this tenant or having the opportunity to hear and solve his complaints which I normally do on the first day by offering either a refund or a move to a different unit. I would have replaced the microwave (which worked fine) with a brand he would have approved of.As for the TV sets we have had a seasonal epidemic of flat screen TVs that have been knocked over so we went to tube types which are indestructible?Still I could have replaced at least one if I knew of the issue. At present this unit is a modest condo: clean and straight but not remodeled as yet. This is why we priced it $40 to $50 a day cheaper than other units in the building. However, we have 2 other condos that are remodeled that I could have offered this tenant although I am certain they would not like the price? They acknowledged that they liked the price!!! ;Tough to please a person that does not talk to you and give you an opportunity to make them happy?

Mario was a nice guy initially but we had to warn him about noise and that smoking was not allowed in this property. He was pretty upset then and apparently still is.We always worry about the incoming tenant being sensitive to smoke and noise makes other folks upset so even if it angers our tenants we have to correct them.

Thank you Monica!