2/10 (非常に不満)
Ann Marie G.
2025 年 7 月 4 日
良かった点 : ロケーション
気になった点 : チェックイン、コミュニケーション、掲載情報の正確さ
Incredibly Disappointed
We booked this venue months in advance for a family wedding. We chose this great venue because of the location and size of the unit. The morning we were to arrive, we were informed that they overbooked and had to relocate us to the Holiday Inn Express 10 minutes away. How does this happen when we paid in full months before? We were totally blindsided. We had no say in the matter and no say on where they were relocating us to. I understand that it is a busy time of year in Newport in June...but we went from a waterfront 2 bedroom condo with kitchen, living area with a rooftop sitting spot to a hotel room with 2 double beds in a parking lot with a Chili's. Needless to say, it put a huge damper on our weekend, but because it was our family member who was getting married...we made the best of it because we had no choice. Please be aware!! I learned that if you are renting a Vrbo from an owner in this location, you are a guest of that owner...so if another owner comes in and wants to stay the time you are booked...you can be bumped even though you reserved it months in advance and paid in full.In the end, we did get a partial refund from the host, but it definitely altered our weekend stay in Newport, RI.**please note it was very difficult to rate some of the things above when we did not step foot in the building.
Ann Marie G.
2025 年 6 月に 3 泊滞在
