Summer Monthly Stay next to Snow Summit Pet Friendly Quiet Retreat

Thanks for your positive review, Deborah. We hope to see you again soon.

Thanks for your wonderful review, Rosemary, and thanks for staying with us. We look forward to seeing you again.

Thanks for your kind review, Gladys. We really appreciate everything. We looking forward to see you again in future.

Thank you so much for your kindly review and thank you for staying with us. We know you have many choices and we appreciate your business and look forward to seeing you again.

Thank you so much for your great review, Olivia. We understand you have many choice and we appreciate this opportunity. Looking forward to seeing you again.

Hi Kirk, thanks for the review and thanks for letting me know washer is not working and refrigerator and shower door needs to be fixed. I will talk to my manager and have all fixed.

Thanks for spending time on the review, Mayet. Glad you had a good stay. Sorry for the inconvenience about the moisture in the refrigerator and thank you for letting us know immediately so that we can take care of it timely. Sorry for the confusing about the room count. We did mentioned the 3rd bed is a Sofa bed in living room so that guests will know there is a 3rd bed place besides the 2 bedrooms. Again, thanks for staying with us.

Hi Nicolas, Thanks for staying with us and spending time to give us the review. I spoke with my manager and it is impossible that the unit is left dirty with food and dirt for you. It may be because that we allowed your friends to check-in first per your request and someone left the food and dirt in the unit before you arriving. Customer's satisfaction is always our goal. We tried to make your stay as pleasant as possible. You originally booked for 2 nights for your Spartan Race and later you changed to 1 night because your trip plan changed. Even we have 2-nigh minimum request, we agreed to make it convenient for you, then you requested to stay till 2 pm to check out, which we can not work it out because we have another guest who was checking in at 4 pm on that day. My management requires certain time frame to make the unit ready for next guest, or clean unit is not guaranteed which is not fair for the next guest. I am sorry that we tried to full fill all your request but except the 2 pm check-out. Also our check out time is 11am not 10 am and you checked out at 11 am not 10 am.

Thanks for your nice review, Mike. We look forward to seeing you again.

Thanks for your amazing review, Pritha. We are so happy to see you again.

Thank you for your positive review. Your review is very important for us and our future guests. Also thank you for choosing to stay with us. We know there are many choices for you and we appreciate that you give this opportunity to us. Your satisfaction is our goal and we look forward to seeing you again.

Thank you so much for spending your time and give us this important feedback. I am sorry for this inconvenience. Your feedback helps us improve. I have forwarded your feedback to my management and we will do better in future. Looking forward to seeing you again.

Thanks for your positive review, Caroline. We look forward to seeing you again.

Thanks for staying with us. We appreciate your business and your review will help us to improve. We look forward to seeing you again.

Thank you so much for your review, Lalchungnunga. Your review helps us improve. I will discuss with my manager to see if we can make check-in process more easier, but it is required by the Big Bear Lake New Vacation Rental Ordinance - adopted 8/16/2021 that All guest check-ins must be performed in person by the owner or the owner’s agent. We may find a way to make it more simple and easier for future. Again, thanks for staying with us and we look forward to seeing you again.