完璧なノースフェイエットビルのプライベートゲッタウェイ！

We're sorry the place wasn't what you were hoping for. We put a lot of care into keeping the home clean and comfortable, so it's tough to hear we missed the mark for you. We'll be checking in with our team about the upkeep and cleaning concerns, and we'll take another look at the listing photos to make sure they show what guests can expect. Thanks for letting us know!

Thanks a ton for staying with us! We’re glad the property hit the spot and that communication was smooth sailing. Happy we could help make everything easy from start to finish.

Thanks so much! Glad the place gave you good bang for your buck and that the quiet location hit the spot. We really appreciate the kind words, and were happy to get that small issue squared away quickly. Come back and see us anytime.

Hi Joanne! We're glad to know that you enjoyed the place. Would love to host you again!

Hi Tony, Thank you for your feedback. We're truly sorry to hear that the cleanliness wasn’t up to your expectations. We always strive to keep everything in top shape, so it’s disappointing to hear we missed the mark here. We didn’t receive any reports during your stay, or we would have gladly sent our team to address these concerns right away. Guest comfort is very important to us, and we want everyone to feel at home from the moment they arrive. Thank you again for bringing this to our attention, and we’ve since taken extra steps to make sure each guest arrives to a spotless, welcoming space.

Thank you for your feedback. We're glad to hear you enjoyed your stay overall. I’m sorry to hear you had trouble getting into the house initially. We’re glad we could sort it out quickly with the lockbox code. Regarding the ice cube trays, dish towels, and washcloths, we appreciate your suggestions. We’ll make sure those are stocked for future guests. We’ve noted your comments about the temperature differences between upstairs and downstairs. We’ll look into this to ensure it’s comfortable for everyone. The AC was just replaced last June, and we haven't had other reports, so we should be good. Your feedback is very helpful, and we’re always looking to improve. We hope to welcome you back in the future and provide an even better experience.

Hi Clara, Thank you for sharing your feedback. I’m truly sorry to hear that your experience didn’t meet your expectations. We take pride in maintaining high standards, so it’s disappointing to learn that we fell short during your stay. When you brought your concerns to us, we offered to send our housekeeping team to address the issues immediately. However, we understand and respect your decision to leave. Please know that your feedback didn’t go unnoticed, we’ve already scheduled a full review of the property and repairs to ensure these concerns are resolved for future guests. We strive to provide a space that is both comfortable and safe, and I’m sorry we weren’t able to deliver that for you. Your experience has been an important reminder of where we can improve, and we’re taking steps to ensure this doesn’t happen again. Thank you for taking the time to let us know. If there’s anything more you’d like to share, please don’t hesitate to reach out directly.

Hi Benjamin, Thank you for sharing your feedback. We’re glad the size of the house met your needs and appreciate you highlighting areas where we can improve. We’re sorry to hear about the issues you experienced. While some of these concerns were brought to our attention during your stay—like the cracked outdoor storage door and cleaning concerns—we immediately communicated with the homeowner and offered to send housekeeping to address the cleaning issues. However, we understand you declined this offer, and we respect your decision. For the other concerns, such as the stove handle, fridge, and gutters, these were not reported during your stay. Had we been made aware, we would have done our best to address them promptly. We rely on guest feedback during their stay to resolve issues quickly and ensure a smooth experience. We’ve taken your feedback seriously and are working on addressing all the points you raised to ensure future guests have a better experience. Thank you again for sharing your thoughts, and we hope you’ll consider staying with us again once these improvements are complete.

Hi Michelle, we do apologize about the inconvenience. We have taken the necessary steps to resolve the issues raised about the smart lock. We appreciate the feedback on how we can further improve the rental.