6/10 (普通)
Frank D.
2023年7月17日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション
気になった点 : 掲載情報の正確さ
Disappointing trip!
This home I checked into while very beautiful and clean, had a hill of a driveway not disclosed in the listing and it knocked my knee out.. Upon checking in I noticed the incline and hoped I would be ok as I did have problems with that knee.. I had called VRBO support the next day asking to be switched but they said I was in penalty and offered no solution.. I stayed until 2 more days until my knee went out completely and could barely walk..I let the hosts know earlier of the issue then that morning I checked out.. VRBO till this day 2 weeks later has done nothing to help or make the situation easier.. The hosts haven’t been to accommodating with filing an insurance claim as I eventually needed medical attention.. Hoping this gets resolved! One more issue with the home is the apartment wasn’t fully air conditioned.. No AC in kitchen, hallway and bathroom and the kitchen got uncomfortable at times.. Thanks!!
Frank D.
2023 年 6 月に 6 泊滞在