2/10 (非常に不満)
Levi N.
2025 年 4 月 25 日
Double Book Nightmare - The Horrors of VRBO
This trip was a complete nightmare. The property was double booked upon arrival. We were without a place to stay, and trying to find something was extremely stressful. The host was quick to respond and place the blame on VRBO, but VRBO did not assist in any way. They quickly tried to refund our deposit, but did very little to remedy their tremendous error. Being in town for the Boston Marathon and independence day weekend, it was impossible to find a similar stay. On top of that, VRBO does not do same day stays, so any chance at another home for our group of 8 was impossible. Hotels had no vacancy. We luckily were able to find another hotel a few towns away that was barely able to accommodate us. Such a frustrating experience, and something that was totally outside of my control. The property owner was easy to work with, and quick to communicate after the mistake was found, but no information prior to check in was sent from the host. I received numerous emails saying the property was ready, and my booking was confirmed prior to our trip. not impressed with how our situation was resolved.
Levi N.
2025 年 4 月に 3 泊滞在