Prior to this trip, we called the hostess and she confirmed to us that the internet worked reliably for her, her husband, and daughter – stressing it was capable of supporting simultaneous video calls and boasting about download speeds that enabled her family to work without hiccups.
Immediately upon arrival, we noticed immediate drawbacks in the quality of our internet compared to what was promised and advertised. Websites and files took minutes to load. Both of us couldn’t maintain a video call. Connection in general was very unreliable and we frequently had to reset the router in vain hopes that finally, we would solve the unsolvable. We were forced to use our Mobile Hotspots throughout the entirety of the stay. Internet was a DAILY issue and we took frequent screenshots of the poor speed that have been shared with Vrbo.
We asked our hostess to schedule maintenance to look at the problem. It then took maintenance 5 days to show up (from Monday to Saturday!) The staff agreed that the wifi was slow and causing issues for us. This was another clear signal that the hostess was disingenuous in telling us her wifi was strong and reliable. For the remainder of our stay, she insisted she had spent extra money to ramp up our internet speed. However, it was obvious nothing had changed. Every time the techs came thereafter (twice more), they would agree with our observations that the internet was still suffering. On the last visit, the router turned red in front of them indicating internet was lost. The technicians laughed while we cried internally.
To summarize, the hostess could not solve our problem. In addition to the gross unprofessionalism she displayed, she rapidly began to suggest and, ultimately, accused us of lying to achieve a free stay. Despite mountains of evidence to support our claims and the testimony of the maintenance staff themselves, she continued to maintain that we fabricated everything. Whatever you do, do not come here expecting reliable wifi and if you run into any issues during your stay, do not expect a reasonable host.