We rented this house for our anniversary trip, upon arrival the house was extremely dirty. This was brought to the hosts attention and he refunded our stay since we had to stay elsewhere. He was very kind and apologetic. The house was nice, just needed properly cleaned. I assume the cleaning people were doing the bare minimum, if anything at all and the host was unaware. I would not count this against him as this was brought to his attention and he was upset at the state of the house as well.