コンテンポラリーウォーターフロントラグジュアリーエステート（Views、Pool、Ac、Gym、Gen）

I am so happy your family enjoyed it!

Thank you we enjoyed having your group. Welcome back anytime.

Jerry, I am glad you and your family enjoyed the villa. Thank you for letting me know about some doors and windows being difficult to open. I will send my maintenance person there immediately to fix that situation. Thank you. ~Lisa

When I picked the group from the ferry to help them with their luggage, I told them that they had my number if they needed anything. I do not understand why they did not contact me so that I could take care of their concerns on the spot. The next group that arrived the day the checked out did not complain about anything. Once I read this revies, I sent my maintenance team to fix the water pressure and hot water, TV and restock the villa with extra glassed and knifes. I wish they gave me the opportunity to satisfy them. As far as the infinity. pool. The pool in not an infinity edge pool and is not advertised as one.

Lethia’s review is not accurate. I communicated with her many times over the months. She had a lot of questions. I also agreed to accommodate her and let her check in early. The listing clearly states the price of the rental for up to 16 guests. The house can sleep up to 27 guests but, there is an extra charge per guest, per night over 16. This is typical with any vacation property. When Lethia made the reservation in November she entered 14 guests. I always ask my guest to confirm the number of guests, so that I make sure that we make up the proper number of beds and sofa beds and provide the proper number of towels. I asked her several times to confirm the number guests. She finally responded no more than 26 but, she refused to tell me the accurate number. I edit the reservation to 26. She called me from the airport and told me that it was a mistake and that there were only 15. I asked her to please make sure and she said that she was sure because they were all at the airport together and she did a final count. When my assistant checked her in there were 19 guests. I entered the correct number of guest and she refused to pay the extra charge.

I have been renting properties as Vacation Rentals for over 20 years and this was the worst group I have ever hosted. They need to be blocked from VRBO and all other vacation rental site. This review is not accurate, and it is defamation. They should have done their research of where they wanted to stay. Or they should have paid the higher prices to stay on St. Thomas. People choose Water Island for it’s tranquility, nature, amazing beach, and friendly people The WI Mart is a convivence for residences and guests and the prices are very comparable to that of St. Thomas. I always promote buying groceries from Pueblo on St Thomas or having the property provisioned. I encourage my guests to rent golf carts from Rachel. My rentals focus on hourly rentals for day visitors. They can choose to rent from me. My carts are more expensive, as they are brand new and we do not require a $500 deposit. We live on a small island, and we ask our guest to be respectful as electricity is the highest cost in the world and we need to ship water in. These guests ran the AC 27/7 and they had all the window and doors open. I asked them many times to shut the doors if they were going to run the AC but they did not care. We are in the process of updating the master bedroom and we removed the wall unit shown in the picture so that we could paint the wall behind it. The guest where very large and they never notified me that they need to re-arrange the brace under the bed. I informed the guest that the oven did not work in the main kitchen, but the two other ovens worked. We ordered a new oven as soon as I found out that the prior guest spilled rum on the control panel and burnt it out. The new oven must be shipped in from Miami as there is no oven available to purchase on St. Thomas. All the stove tops work and they never told me that there was an issue. I checked and all are functioning. All TV worked. The Cable TV provided by Dish Network was working in the main house and in the guest villa. The TV in the cottage worked but the cable programming was not available as the cable had frayed. I calles the company right away to come out and replace the cable. Unfortunately, they never showed up. I called them every day and they said everyday that someone would come out and change the cable. The kids had unplugged the router to charge their phones. They told me that the interest was not working, and I immediately responded and plugged in the router and showed them that it worked and told them to charge their phones in any other outlet. I was never informed that the water cut out in the guest villa. I had to buy two additional loads of water while they were there as they had no respect to conserve water. They wanted to check in early and the cleaning ladies where rushing to accommodate them. They called me and told me there was no toilet paper in one bathroom and I immediately brought them some. They lost the remote to one fan and I brought them a floor fan and had my maintenance man buy and install a new one the very next day. The pool in on a timer system which is working properly. . The pool service come every Friday. The pool was resurfaced less than six months ago. We do not allow access to the laundry and personal garage. We do provide fresh towels half way through the stay. They asked for extra towel and we provided them. They did not accurately report the number of guests. They left the place a wreck and super filthy.

Thank you so much for the nice review. We love having you and looking forward to hosting your group in the future. ~Lisa

Othia's group was lovely. We blocked out the Estate for a month to do repairs and maintenance, upgrades and renovations. It is ready to go back on rental.