We returned from 8 days and we are disappointed on many levels with the accommodations and ownership.
When you finally pay in full, the owner will send you a notice about, limited use of A/C and water. I figured it would not be an issue, since we would be out most of the time.
When we arrived we were given our guidance, not to run the A/C, unless necessary. she continued to tell us about the "cool tropic breezes" and how those breezes would keep the house cool. However, it was easily 90 degrees in the house while she spoke of those "cool breezes". She also reinforced that showers need to be "boat" showers; where you turn off the water while you wash. I am confident that we complied with this "Boat" shower rule. If not we surely would have run out of water (21 people for 9 days and 8 nights...).
I should have known there would be an issue when on day one the electricity went out, causing the water pump to also fail. This issue continued nightly.
We as a group were very consciences of the A/C, but with a group that large and with so many kids needing naps, it was simply not possible to not run the main house A/C most of the day. The A/C is not powerful enough in the bedrooms to really keep it cool at night and the "cool breezes" were not "cool"
Additionally, the location is less than ideal; you are a mile from the beach (it's a nice beach though). It’s a constant back and forth.
Lastly, the owners overcharged us and are completely unwilling to return our money, even though I have provided them with all of their rental agreement documents proving the overpayment. Lisa disregards her own rental contracts and simply calls me names. They went so far as to try and also charge us for the electricity and water we used while there (we were a part of 21, it’s obvious with a group that size water and electricity will get used), one of the carts broke down through no fault of our own (it is a well-used cart) and they charged us $700 to fix it.
Most importantly, they will NOT return our deposit, even though the house was returned perfectly. She still owes me a large amount of money!
I have spent a month trying to engage in productive discussions, but the owner, would not discuss and every conversation she comes up with some new charges that we "owe" her (over use of water, over use of electricity...)? It's ridiculous!
I would be uncomfortable recommending this house, since I cannot trust the owners to be honest and upfront.