2/10 (非常に不満)
Markay J.
2025 年 9 月 30 日
気になった点 : 清潔度、チェックイン、 コミュニケーション、ロケーション、掲載情報の正確さ
Host refused to communicate through Vrbo app, she began texting us instead. She changed her mind and put the key and garage remote in a totally different place than what was communicated in Vrbo. When we arrived there were 2 cars blocking the driveway. My husband had to go knock on their door to get the key and remote. She never told us where the entrance was. It was inside the garage/basement. The dishwasher was sticking out and broken, the refrigerator was smashed in. The "futon" that was supposed to have been in a common area was was an old sofa that appeared to have been in a flood and stunk so bad and shoved up against the broken dishwasher. The pillows on the bed smelled like a combination of garbage and mold. There was no kitchen table in the "apartment", it was outside. The deck outside had a wheelbarrow full of yard debris and a broken umbrella and other debris on it. The house butted up against the property next door was collapsed in on itself. Vrbo stated the bedroom had a bathroom. In reality, the bathroom was on the other side of the "apartment". The Host stomped on the floor above our heads repeatedly and in one place. As if to say, "Get out!". We couldn't stay there. It was not as described and NOISY. We sent her a message via Vrbo that she didn't see because she texted us the following day and said she was having a maintenance man come in and do repairs. What? During a guest's stay?! We asked for a refund and the Host never responded.
Markay J.
2025 年 9 月に 3 泊滞在
