I never leave negative reviews, but I am incredibly disappointed with the inaccurate description of this property and primarily the "communication" with the host.
As for the inaccurate description, this property claims to sleep four people, has a photo with a full couch, and lists a queen-size pull-out sofa bed. In actuality, there was no couch with a queen-size pull-out sofa bed, but instead, a tiny foldable futon.
When we arrived at the property, having indicated in our booking that three adults would be staying there, I searched the place for sheets, blankets, and pillows for this futon. There weren't any (and there were also only two towels), so I attempted to contact the host to provide these items.
There was no phone number in the emails that I had been sent from the host about check-in (all clearly automated messages), so I emailed them. I then went onto Vrbo and messaged them there and called the number associated with the listing on Vrbo. I called the number several times with no answer and no way to leave a message.
I never heard back from the host until another automated message came after our checkout time saying, "We hope you enjoyed your stay. Please leave us a 5-star review. If there were any issues during your stay, please let us know before you leave your review." Are you kidding me?! The host never responded to my attempts to contact them, and we were left without sheets, pillows, or blankets for the futon, which was not a queen-size pullout couch, on a 25-degree night.
Inaccurate portrayals in your listing, no communication, and asking for a 5-star review after not responding to your patron's requests to receive items that should have been included are unacceptable.
Additionally, the bathroom sink didn't drain and there was brown water coming out of the hot water faucet, but those things seem minor compared to the others.
