Pet-Friendly Poolside Escape

We appreciate your feedback and review!!

Thank you for your feedback! We appreciate it. Taking care of the rabbits in the shed was temporary because they had nowhere else to go. We apologize. The guidebook has been significantly improved and is now located in a binder inside the house for easier reference. We will implement your suggestion of getting the guide out a couple of days in advance.

Dear Christina, We appreciate you taking the time to provide feedback on your stay. We are truly sorry to hear that your experience did not meet your expectations, as we strive to offer all our guests a comfortable and welcoming environment. We understand that you were disappointed with our refund policy, which we communicated as clearly and fairly as possible. Our goal is always to be transparent with our guests about our policies from the outset. Regarding the cleanliness concerns you mentioned, we take such feedback very seriously and investigate each point you raised. We're committed to providing a clean and safe space for our guests, and we will use your comments to make improvements. We noticed discrepancies between the number of guests staying at our property and the booking details. For future guests, we emphasize the importance of providing accurate booking information to ensure we can prepare the property accordingly and uphold our standards for every guest. We understand that the unexpected can happen, especially when family matters are involved, and we sympathize with your difficulties. Our goal is to be as supportive as possible. We maintained open communication throughout your stay and responded promptly to your needs, such as assisting when the smart lock's battery needed replacing. Please know that the camera you mentioned was an honest oversight, and we have taken steps to prevent such an oversight from occurring. Regarding the grounds, we appreciate your understanding as we transition to a more sustainable grass type. We also acknowledge the inconvenience caused by deliveries during your stay and will seek better solutions to ensure guests’ privacy and enjoyment. We regret we couldn't meet your request for an early departure refund. Our policies are designed to ensure fairness and consistency for all our guests. We truly value the trust our guests place in us and are continually learning and improving from each experience. Thank you again for your stay and your candid feedback.