すごい価値！ 夏と秋の休暇を予約する

Hello Jared, thank you for your reservation. We enjoyed hosting your family. Hope to see you in PCB again.

Thank you, Sandra. It was a pleasure having you and your family at my property. We hope to see you again.

Thank you for your reservation. It was a pleasure hosting you. Hope to see you again in PCB!

We exchanged several e-mails and made several phone calls and since the renter took the drastic measures of just leaving and booking new condo not for a night, not for 3 days as he is saying was the minimum but for 6 days I had asked him to send me pictures/proof. He sent 2 pictures of the same thing, hard to say what it was. We had to go by previous renters, cleaning company and personal visit to condo. There was no unbearable odor reported. I sent cleaning company back to inspect one more time and see how they can make some additional cleaning as necessary. Based on the above, we concluded that the condo was not in the condition that would prevent renters from staying overnight; however, took responsibility for unfortunately not answering the phone that evening due to the illness of 3 out of 4 family members and tried to work with renters. I returned half the money from already very deeply discounted rate after the season, deposit, cleaning fee. The rest of the money went towards the fee that we bear when processing credit card payments through VRBO, 12.5 % taxes and towards power bill as we found that lights were left on and A/C was set to 71 instead of 80 as requested in instructions. I can honestly say we did not keep any of renter’s money. Also, renter was the one who threatened me with police, courts, bad VRBO review, and credit card company claims and recorded our numerous calls; however, failed to provide pictures or proof that condo was in unsatisfactory condition. Condo is not new but we are trying our best to upkeep it and reinvest a big % of our income back into the condo: last year it was new A/C, heating units, grill, mattresses on all beds, shower head, microwave; the year prior painting, dryer, washer, patio, patio furniture, flat screen TV, remodeling. This year we plan new carpeting, some master bedroom improvements, bought new grill. We also switched to highly recommended cleaning company just two months ago. We schedule deep cleaning, carpet, couch, tile cleaning, repairs, paint touches, front and backyard cleaning and resupply towels, sheets every 3 -4 months. Also, we put our hearts in the condo, it’s one my family’s favorite places in the world and we can hardly wait to go back. We value our customers and welcome their feedbacks.