2/10 (非常に不満)
Justin P.
2024年1月16日
気になった点 : コミュニケーション、掲載情報の正確さ
Disappointed.
In the listing for the property, they advertised that we have access to a nearby clubhouse with a game room and billiards room and other things. We went up on a guide trip and we planned to spend Saturday playing pool and foosball and ping pong and the like. When we got up there, we needed a code to get in. We called Vacasa and they didn't have the code. They said that their local office would call me. I spent 2 hours calling, texting and sending emails. Code and no one could give it to me. The local Vacasa office still has never contacted me. It may not seem like a big deal but it's just frustrating because if not for the amenities that they advertised, we would have stayed somewhere else. It was just frustrating that we couldn't get a hold of anybody and then no one would get back to us. Poor show.
Justin P.
2024 年 1 月に 2 泊滞在
