サウスデールスティンガー！モダンな5+BR、全てに近い

Thank you for your feedback. We’re glad to hear you enjoyed the location, appliances, A/C, and the quiet neighborhood. We’re very sorry to hear about the cleanliness concerns you experienced upon arrival. Our team thoroughly cleans the home between every stay, and all rugs are shampooed regularly as part of that process. The area shown in the photo is an owner storage space under the staircase that is not typically accessed by guests or part of the standard cleaning rotation. It appears a previous guest’s dog may have gotten into that space, which unfortunately went unnoticed before your arrival. As soon as we became aware of it, we addressed it with our cleaning team so it would not happen again. We appreciate you bringing this to our attention, as feedback like yours helps us continue improving the guest experience.