イースターをビーチで過ごす！ マジェスティックビーチの5つ星ビーチフロント宿泊施設。

We appreciate Mrs Nunn’s review. It certainly the worst review in 15 years in our vacation rental business. As a small business owners we take 100 percent responsibility, period. We are a bit surprise of her comments. Very few rental vacation business brief their guests prior to check-in day. We do. We do brief the guest multiple times , if anything is not to their satisfaction to let us know immediately so we may rectify the situation. Letting us know at the end of the stay doesn’t accomplish anything. We had been in touch with Mrs Nunn the day of her arrival. We wish she would have contacted us with these concerns.

We appreciate your review Katie. Thank you. Remember that our return/ repeat guest program is second to none.

Joshua was a great guest and stayed at one of our properties. He took great care of this vacation condo. We had one issue with a Comcast box that stop working the day of his arrival. He was very punctual in letting us know. We immediately put a work order to get it remedied. Very quickly we realized that this could take a few days to resolve if you scheduled a Technician and more. With a lot of luck we were able to locate and pick up a replacement box. Unfortunately it took 3 more phone calls to Comcast Customer Care to resolve the issue. Our paperwork and property pre-arrival brief are very clear regarding wristbands ( rubber bracelets). There are to be returned or else incur a replacement cost. We gave the guest that option in case he just forgot. Packing up for the return trip home can be pretty busy. We have no control over the ice machine pricing. We tend to agree with Joshua. In our pre-arrival brief, we always mention that ice is available at the nearby Walmart as an option. Two words on Covid-19. We have taken all precautions, followed government guidelines and much more. This has incurred our business a very high unforeseen cost that we have elected not to pass on to the guest . 100 % of our summer bookings were made Pre-COVID-19. Our cleaners have very strict guidelines to follow, which includes wristband disinfecting. As a side note, Joshua’s wristbands were new. We wished that he would have made us aware of the possible cleaning issue. We would have had the cleaning supervisor address the concern immediately. Absolutely! We believe in the motto “ no trace left behind”. It is certainly a very challenging order. We feel confident that this can be achieved . We certainly appreciate Joshua giving us flexibility in resolving the cable box issue. His help was instrumental. We wanted to minimize his privacy interruptions. We strongly believe in feedback. We always strive to make it better next time. We listen. We take 100 % responsibility for what is inside the property walls . Over 20 years we have followed and believe in our business model. We will not mimic what other business owners may do . Obviously, it appears we performed poorly this time. Over the many years our reviews speak for themselves. Our goal is to do our best and help you take away great memories of your stay.