Shower Outdoors Under the Stars!

Hi Jeremy, I want to preface by saying that we are recognized as a Super Host with Airbnb, and this cabin consistently receives 5-star reviews from guests. We are truly sorry to hear that your stay did not meet your expectations, as our goal is always to provide every guest with an exceptional experience. That said, we do want to note that we did not receive any communication from you during your stay regarding these concerns. Unfortunately, once guests have already checked out and returned home, we are no longer able to address concerns in real time. Our phone number is posted throughout the cabin, and we also send a check-in message the morning after arrival to make sure everything is going smoothly. Our team is very responsive and would have gladly addressed any concerns during your stay. Cleanliness is something we take very seriously. Our cleaners follow a detailed turnover checklist, and each property is inspected after cleaning. If anything was missed, we would have promptly corrected it had we been made aware during your stay. In addition, the cleaning inspector who inspected the cabin prior to your arrival did not observe any human hair or hair of any kind in the bathroom or elsewhere in the cabin. If you did notice anything during your stay, a quick phone call to our office would have been very helpful so we could have addressed it immediately. Regarding the items mentioned: **Hot tub:** The hot tub was cleaned, drained, refilled, and chemicals were added prior to your arrival. We also provide chlorine granules on-site for guest use during stays. **Outdoor shower:** The outdoor shower is cleaned by our cleaner and then rechecked by our cleaning manager and re-cleaned, if needed, on the day of check-in. Because it is an outdoor shower, leaves or natural debris can occasionally accumulate between cleanings, which is part of the outdoor environment and outside of our control. **Proximity to neighboring cabins:** We do not advertise this property as “secluded.” Like the majority of cabins in Broken Bow, neighboring cabins are common and consistent with the area. That said, this cabin sits on a cul-de-sac on a pie-shaped lot, which allows for more space between neighboring cabins on both sides. Because of this layout, the property does offer more privacy than many cabins in the area. **Driving directions / “last house” description:** The cabin technically is the last house on the block since it sits in a cul-de-sac. We understand how that wording could be interpreted differently, and we will update the listing description to make this clearer for future guests. **Refrigerator:** Following your departure, our cleaning manager inspected the property and did not observe any beeping from the refrigerator or elsewhere in the cabin. **Wine glass:** Thank you for leaving the one wine glass out for us to inspect. This one glass was unfortunately missed during turnover, and we do apologize for that oversight. Our cleaning team has been notified. **Police activity / lights:** We are not aware of any police activity involving spotlights directed at the home. However, due to the holiday weekend, it is possible there was routine patrol activity in the area for guest safety. Since this cabin is located on a cul-de-sac, outside vehicle lights may have been visible through the windows. We strive to provide every guest with an excellent experience and are always available to assist during a stay. We do appreciate your feedback and will review your comments with our team.

Lisa, thank you for the 5-Star review for Secret Garden. We look forward to hosting your next stay. Rustic Luxe Cabins Broken Bow

Chas, thank you for the 5-Star review. Secret Garden is a one-of-a-kind cabin and is our newest addition to our luxury one bedroom cabins. This cabin is more private than most cabins in this area, but you do have travel a gravel road to get to the cabin. I drive to this cabin in my car, but if you have a larger vehicle, maybe it will be a more comfortable ride. Once you get to the cabin, you will agree that it is worth the drive, and it will not disappoint. :)