Hot tub Hotspot | Big Backyard W/Movie Room | Rodeo NRG

Thank you for your feedback and for your kind words about our hospitality. We appreciate you taking the time to share your experience. While this home is an older property, we work hard to maintain it and accurately represent it through our listing photos. We also appreciate your comments regarding the kitchen inventory. Guest feedback like yours helps us identify opportunities for improvement, and we will review our kitchen supplies to ensure future guests have a better experience. Thank you again for staying with us, and we wish you safe travels in the future.

Thank you for your feedback. We sincerely apologize that your stay did not meet expectations. We take cleanliness and guest experience very seriously, and the issues you mentioned regarding the trash, kitchen items, games, and appliance concerns are not reflective of the standards we strive to provide. We have since addressed these items with our cleaning and maintenance teams to help prevent similar situations in the future. Regarding the power outage, unfortunately that was outside of our control and impacted the surrounding area as well. However, we understand the inconvenience it caused during your stay. We also apologize if there was any difficulty reaching us. We make every effort to respond promptly to guest concerns and understand your frustration when you felt your issues were not fully resolved. We appreciate you bringing these matters to our attention and will use your feedback to improve. We wish you all the best in your future travels.