4/10 (不満)
Jonathon H.
2025 年 7 月 30 日
良かった点 : チェックイン、ロケーション
気になった点 : コミュニケーション
We appreciated that the condo was ready for early check-in, which gave us a good start. However, it was uncomfortably warm upon arrival. We set the thermostat to 72 and left for lunch, hoping it would cool, but hours later there was no improvement. The company initially responded quickly and sent a maintenance person who said a repairman would come. Since we were only there for two nights, we went to the beach expecting the issue to be handled.That evening, nothing had been resolved. We followed up again, and the repairman finally arrived. He said he came earlier but couldn’t get in and couldn’t reach the company. He diagnosed the issue as an aging compressor that couldn’t properly cool the space. He said he would report back and mention relocating us, but we never heard from anyone again.The back bedroom was especially hot, and we didn’t sleep well either night. After checkout, we requested a partial refund. We were ignored for days, then finally told we’d get 10% back—but have received no confirmation or follow-up. That amount doesn’t even cover VRBO service fees or a single meal out.It’s not unreasonable to expect cool, comfortable accommodations—especially at a beach rental in summer. The condo has potential, but the lack of communication, accountability, and fair resolution makes it hard to recommend. We won’t be booking with this company again.
Jonathon H.
2025 年 7 月に 2 泊滞在
