2/10 (非常に不満)
Hannah B.
2024年4月20日
良かった点 : 清潔度、チェックイン、ロケーション
気になった点 : コミュニケーション、掲載情報の正確さ
While the cabin and views are gorgeous, you are taking a MAJOR risk renting from this host.
This host had my family and I removed from her cabin by police w/in 2 1/2 hours of us arriving, stating that we made resevation for 4 but we had 6 at the cabin. When I made the reservation I forgot to update my serach critera and tried to explain this was an innocent mistake and offered to pay for the two additional guests. We couldn't understand why there was an issue when her listing and my documentation references max of 8 people. Nothing on listing or documents state max guest capicty is number on reservation. She refused to allow us to stay or refund us, crassly mentioning she will only be receiving $*** of what we paid and b/c we wouldn't accept her late check in request, it cost her an additional $***w/ her cleaners to have the cabin ready (When we made reservation she had asked we check in later, w/ no offer of prorating the stay, we had politely refused and she accepted.). I have visited the hosts page a few times since to find proof of us being in violation, nothing found. Luckily I had taken screen shots of the listing in case it was removed from site, as indicated by our Vrbo rep being a possibility, I discovered the host had changed her name and about the host section of listing from **** to ****. Since our case was closed, it has been changed back to ****. Why the need for the name change? Seems a bit suspicious. My family and I are traumatized, angry and feel taken advantage of by this person.
Hannah B.
2024 年 3 月に 2 泊滞在
