マウイリゾートレンタル：ホヌアカイ コネア415 - 4階スタジオ 素晴らしい海の眺め！

Aloha Tanya and mahalo for your comments. We’re glad you enjoyed the beautiful view and that the unit had all the amenities you needed. Great to hear you enjoyed the beach! We hope to see you again soon. With aloha, MRR

Aloha Barbara and mahalo for your comments. Great to hear that you had another absolutely wonderful stay! It is indeed a lovely room, and we're glad you had everything you needed, including gorgeous weather. We very much appreciate your loyalty in booking with us over the years, and we look forward to seeing you on your next Maui vacation. With aloha, MRR

Aloha Aaron and mahalo for your comments. We’re glad everything was great overall. We apologize for the inconvenience with the washer and dryer, and appreciate your understanding while repairs are in progress. In situations like this, we're always happy to offer full laundry service. We hope to see you again soon. With aloha, MRR

Mahalo Christina!

Aloha Fatima and mahalo for your comments. We're glad you enjoyed the great views, and found the home well maintained. It was our pleasure to have you as our guest, and we hope to see you again. With aloha, MRR

Mahalo Gregory!

Mahalo Peter! We look forward to hosting you again.

Mahalo for your comments, Dawson. We're glad that overall you were very pleased with the unit, and we're sorry that the washer/dryer was out of order during your stay. We're happy to offer complimentary laundry service in this situation, and we appreciate your patience and understanding. The washer has since been repaired and is working well. It was our pleasure to have you as our guests, and we hope to see you again. With aloha, MRR

Mahalo Magalie!

Aloha and mahalo for your comments.  We're glad you enjoyed the beautiful property and had everything you needed. It was our pleasure to host you and we hope to see you again. With aloha, MRR

Thank you for the kind words Stewart, we hope to see you again soon!

Mahalo for sharing your experience Johnie!

Thank you Heather! We hope to see you again soon.

Mahalo Chris! We hope to see you again soon.

Mahalo Lawrence!

Mahalo Katie - we hope to see you again soon!

Mahalo Kaitlyn - thank you for your kind words - it was a pleasure hosting you!

Mahalo for your kind words! Our sincerest apologies the oven mitts were not in the unit, these are standard items. We will be sure to have our team place new oven mitts in the unit. We hope to see you again soon!

Thank you for your feedback. We take every guest’s concerns very seriously and promptly address them. To provide readers some context, I would like to share some background, as I am trying to reconcile your review with the feedback you provided. You stated, “[w]e loved the unit. It was beautiful.” This feedback comports with the 150+ reviews we have received over the years, many commenting on the cleanliness of our unit. On the night of your arrival, you had put in a request to our property manager indicating the air conditioner (AC) was not working; the bathroom fan was not working; and the existence of a smell near the entry. In the morning following your arrival, our property manager timely put in work orders to address your concerns. The maintenance team came out to the unit after 9:00 am on the morning after your arrival, as you had requested, to address your concerns. They tested the AC system and bathroom fan and noted both were properly working. They noted a smell coming from our frontloading washer and recommended to have it cleaned with a disinfectant. Our cleaning team disinfects the washer and boot following each stay, which we verified with our cleaners that this was done prior to your stay, as frontloading washers are notorious for water buildup. Based on the recommendation, our cleaners came out to re-disinfect the washer and boot. Shortly after, it’s my understanding the smell had not dissipated sufficiently, so the boot was replaced and it appeared to have resolved the issue. It’s my understanding there were no other concerns communicated following the timely resolution of the washer boot that would have made our unit unclean or unsafe. On the last day of your 7-night stay, you sent me an e-mail indicating you “loved the unit” but wanted to apprise me on the above. I immediately acknowledged your e-mail and sincerely apologized for the issue with the washer but was glad to hear it was resolved timely. You indicated my response “was not the response [you were] looking [for]” and immediately left a review. I assume you wanted an extension of your stay, as you implied to our property manager, but we had guests checking in. I, again, extend my sincere apologies for the inconvenience. To leave a two-star review and make a blanket claim that the unit was not clean or safe is unfair and unreasonable. We have owned our beautiful condo since 2012 and this is not what we strive for nor indicative of what other guests suggest in the 150+ reviews.

Aloha Anish! Thank you for taking the time to share your experience. Our sincerest apologies that the pests put a damper on your stay. As mentioned, because we are in a tropical climate, unfortunately, this does happen from time to time. In order to prevent these encounters, we have a comprehensive system that we use to clean and treat the units. We can confidently say that this issue is not unique to Konea, and that a very small percentage of our guests endure these types of concerns. That being said, we understand how this would cause discomfort and have since had the unit professionally treated for good measure. I also see that our management team has provided you with a credit for the inconvenience. Again, our apologies for any impact this had on your time with us. We appreciate your bringing this to our attention so we can ensure the issue does not persist in the future.