My best friend and I had a really great stay at the Palmers' condo. We were at the end of Gatlinburg and up the mountain, and we had the joy of seeing bears everyday to and from the condo! The condo had everything we needed to feel at home. The main bed was firm, and the sleeper sofa was what you would except from a sleeper sofa. We easily found sheets for the sleeper sofa, and there were extra blankets/quilted comforters (4) and pillows in the condo. The hot water seemed to be lacking if you were second in line for a shower, so expect to need time between showers/baths for the water to heat up. The condo was comfortable for its small footprint. Even with the sofa bed pulled out, we never felt crammed for space. We didn't use the stove, but the oven worked fine (I couldn't find any cookie sheets to warm up pizza, so we just put it on the rack and called it good). There was a full size fridge for all the food you could need for a weekend or week. The host provided shampoo, conditioner, 2 rolls of toilet paper, 1 bar of soap, 1 small tube of toothpaste, and a toothbrush for each guest, which was really nice! There were no check out instructions that we could find, so we just cleaned our dishes, hung up dirty towels and took out the trash. The front door is a keyed entry which was much easier than dealing with a key or keycard. The indoor pool and hot tubs have reopened, and the hot tub was perfect after a day of hiking. We would definitely stay here again!