4/10 (不満)
Becky L.
2025 年 4 月 15 日
良かった点 : ロケーション
気になった点 : 清潔度、チェックイン、コミュニケーション、掲載情報の正確さ
Great Location, Poor Cleanliness and Maintenance
The location was amazing, but the overall condition of this rental was dated and in need of maintenance. When we arrived, the condo was not guest ready and unclean with a strong smell of mildew that needed to be aired out over several days, crumbs, sticky surfaces, and the bedding hadn’t been changed. We pulled back the comforter to find an unmade bed with sheets that had hairs and holes. The shower liner was moldy, so we ended up replacing it ourselves, and the curtain rod and toliet paper holders were coming off the walls.The vacuum was missing wheels and had no suction, so we bought a cheap one just to get by. There were no basic supplies typically provided upon arrival—no toilet paper, dish soap, or cleaning products—just a few partial roll left from the previous person. Two of the bunk beds didn’t even have comforters. The owner's laundry was still in the dryer when we arrived, and we had to deal with a clogged tub that we ended up plunging ourselves and causing it to be quite slippery. When we reached out to the owner upon arrival, she replied that we must have "high expectations," which was disappointing. Communication overall was a mess—we didn’t get check-in instructions, and there were no clear check-out guidelines. She reached out after checkout to say we had left towels and note cleaned tubs. Neither of which was communicated as an exectation. Honestly, expecting a clean space and basic supplies isn’t asking too much. It's a shame because the location wa
Becky L.
2025 年 2 月に 58 泊滞在
