4/10 (不満)
Laura A.
2023年7月31日
良かった点 : チェックイン、ロケーション
気になった点 : 清潔度、コミュニケーション、掲載情報の正確さ
Manage your expectations
To be fair, we would stay here again. But only for the size and location of the property.
Pros:
There are eight sleeping areas (nine beds). The small space off the primary bedroom was a nice surprise.
The views are amazing and you can't see any neighbors. Furthermore, the proximity to Grand Lake was great.
Cons:
The cleanliness of the home was poor, at best. Floors were filthy; there were mouse droppings in the cabinets; and even a dead mouse (complete with maggots) in the secondary bathroom cabinet. We get that this is a mountain home, but clearly the cleaning crew failed to do even the minimal check needed to ensure the space was sanitary.
There's no AC, which would be fine except there are also no screens on the windows. So opening windows to cool down also invites the insects. We opted to suffer the heat. Also this is a safety issue with young kids.
Provisions are poor. Kitchen included one frying pan and one sauce pan to cook meals for 15 guests. We had to scrounge for towels (of which there were just 15), and no detergent when we needed to wash them due to the mouse droppings.
Homeowners have done nothing to make the space inviting. Artwork included religious and personal pictures, and absolutely nothing in the lower level. The sofas were comfortable
but the bedroom and dining furniture was clunky.
Vacasa's customer service is nonexistent when it comes to correcting issues. Apologies but no solutions or follow through.
Stay here, just know what your getting.
Laura A.
2023 年 7 月に 3 泊滞在
