6/10 (普通)
Hope W.
2024年7月29日
良かった点 : 清潔度、ロケーション
気になった点 : コミュニケーション、掲載情報の正確さ
Great potential difficult management.
I don’t usually leave reviews but I can’t let this one go unmentioned…
The house is a cute older home. The location isn’t bad and there are several things within a short drive. The Poconos are beautiful.
The challenges came in dealing with the manager. They tried to add an undisclosed charge last minute. Thankfully VRBO had our backs so we didn’t have to pay it. The check-in directions didn’t include the actual address.
The coffee maker didn’t work and Jonathan said he’d have one brought over the next day. I reached out that following evening and he basically blamed the house keeper for not bringing it. He never brought a working coffee maker even though we were there 4 days. The ice maker and water on the fridge do not work. And the shower water temperatures are reversed. If a listing shows these amenities they should actually be available for use.
The house has great potential but dealing with the manager was an unfortunate experience. We won’t be booking with them again. It was our one year anniversary trip and it felt like the manager did what he could to be difficult though he’d say he was resolving things. This is not the way to properly manage a rental. So unfortunate.
Hope W.
2024 年 7 月に 3 泊滞在
